Information about the DSO

Information about the Distribution System Operator

ESB Networks DAC, a ring fenced subsidiary within ESB Group, is the licensed operator of the electricity distribution system in the Republic of Ireland. Staff in the ESB Networks business unit carry out the licensed functions of the Transmission Asset Owner, Distribution Asset Owner and Distribution System Operator, under the management of ESB Networks DAC. The Freedom of Information Act 2014 applies only to ESB Networks Limited in its capacity as the licensed Distribution System Operator.

Table 1 - Applicability of the Freedom of Information Act 2014

	Transmission Asset Owner	Distribution Asset Owner	Distribution System Operator

License	TAO Licence	Distribution Asset Licence	DSO Licence
License Granted to	ESB	ESB	ESB Networks DAC
Subject to FOI Act	No	No	Yes

Table 2 - Information about the Distribution System Operator

Details	Information available

Establishment of ESB Networks DAC.	ESB Networks Board DAC Irish Statute Book SI 280/2008 Distribution System Operator License (DSO) (PDF \| 1 MB)
Roles, responsibilities and functions of the Distribution System Operator	About ESB Networks DAC Distribution System Operator License (DSO) (PDF \| 1 MB)
Governance & Management arrangements	Details of the ESB Networks DAC. Board and Management can be found here: ESB Networks DAC Board ESB Network DAC.'s list of submissions to the Companies Registration Office is available here.
Corporate Plans and Strategies	ESB Networks 2027 (PDF \| 3MB) Annual Report ESB Networks DAC does not produce an Annual Report. The ESB Group Annual Report provides information on ESB Networks DAC's annual performance and is available here. ESB Group Annual Report The Annual Accounts of ESB Networks DAC are available from the Companies Registration Office. ESB Networks' Annual Performance Reports and Annual Compliance can be found here: ESB Networks' Reports
Organisation and Pay/Grading Structures	An overview of the ESB Networks structure is available here: ESB Networks Organisation Structure Pay grades in ESB Networks DAC. are currently the subject of discussions between ESB and its Unions.
Locations and contact details	Contact Us Map of Divisions
Links to agencies/other bodies under the FOI body's remit	ESB Networks DAC. in its capacity as the licensed Distribution System Operator, is regulated by the Commission for Regulation of Utilities.
Details of Service Level Agreements	The following Service Level Agreements describe the service levels Distribution System Operator will operate to in performing the Meter Registration System Operator, Data Collector, Meter Operator functions. ESB Networks Service Level Agreements Documentation relating to the current Retail Market Design, and the Retail Market Design Service of ESB Networks, can be found on the RMDS website. Information on the Meter Registration System Operator (MRSO), who is responsible for the Change of Supplier process and the processing/aggregation of meter data required to support Trading & Settlement in the competitive electricity market, can be found on the MRSO website.
Customer Charters	ESB Networks Customer Charter (PDF \| 1MB)
Codes of Practice or Guidelines	Codes of Practice General Conditions National Code of Practice (PDF \| 3 MB) Additionally, a large body of information is available on our website under the following Publications Categories: Application Forms Charges Customer Service ESB Networks' Reports General Conditions & Policies Generator Connections Licences & Codes New Connections
Load Demand Data	Special Load Reading Data Special Load Reading data for 2016-2017 providing demand information on transformers and feeders of 110kV and 38kV substations. These records have been redacted removing customer names, MPRN, MIC, billing class and MEC. Special Load Reading 2016-17 \|418KB SLR Main Section \|1MB Updated Abnormal Feeding \|32KB HV Export Customer Stations \|44KB HV Demand Customer Stations \|46KB MV & LV Generators < 25kVA \|81KB