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- You need to set up an account with an Electricity Supplier of your choice.
- Your supplier will ask for your MPRN
- Contact ESB Networks with the RM number from the meter.
- Submit a meter reading from the day you move in.
Notify your Electricity Supplier who will send the amendments to ESB Networks.
For an inspection call:
1800 372 757 or +353 21 2386555
Note: If tree cutting is necessary, we aim to carry out the work within 4 weeks.
Power Outages
No. We do not compensate customers for interruptions. It is a feature of electricity networks that lines have to be switched out from time to time in order to carry out maintenance.
We appreciate the inconvenience that interruptions cause to our customers and we try wherever possible to carry out work while the lines are live. However, on some occasions, lines have to be switched out for safety reasons as it would be too dangerous for our network repair crews to work on them. While we do our best to minimize these interruptions, they are necessary to ensure a better electricity service.
We are responsible for all Network up to the Metering Point. Internal wiring is your responsibility. Check your trip switches and fuses. Watch this video to learn how:
Real-time information on outages:
Online:
Call:
Meter Reading
To take your meter reading, you need to know what kind of meter you have.
There is a two-monthly cycle for meter reading i.e. 6 readings per year.
We endeavour to get four actual readings per year taken by an ESB Networks' representative who calls to your home. The other two readings are estimates based on your previous usage patterns.
You will find your MPRN at the top of your electricity bill from your electricity supplier.
- A Meter Point Reference Number (MPRN) is a unique 11 digit number used to identify your address.
- It is used by all suppliers to check the incoming supply details for individual premises.
- The MPRN is unique to individual premises and will never change.
New Connections
To connect your new business in a multi-unit development, follow our step-by-step guide:
To connect your new business in a single commercial or industrial unit, follow our step-by-step guide:
You can pay online for your new connection.
Alternatively you can also pay via
- Cheque
- Bank Draft
- Postal Order
- Phone
- EFT
Payment must be made before work will start.
To connect your home in an estate or apartment block, follow our step-by-step guide:
Safe Digging
In emergency cases ONLY we can provide maps for collection. Please call us to arrange this. This service operates Monday to Friday only.
Call
Yes. Contact Central Network Mapping for details on the terms and conditions of this service.
Call
Maps of ESB Networks underground cables can be obtained from the Central Network Mapping.
Call
1800 928 960 or +353 (0) 1 8582060
We will send you the map within 10 working days. In emergency cases only we can provide maps for collection.
Tree Cutting
Yes you can but it is at your own cost. You must still contact us beforehand as we may need to temporarily disconnect the lines to facilitate the work.
Contact Us
No, there is no charge to you for essential tree cutting.
If you wish to keep the timber our tree cutting contractors will cut up the branches and place them in a suitable a storage area for you. Otherwise they will dispose of the timber themselves.
Mast Interference Payments
Complete the attached payment instruction form and return to the above address. Download the Mast Compensation Payment Instruction Form PDF | 622 KB.
The following table indicates the schedule of payments for 2020. These rates are updated each year in line with the Consumer Price Index.
38kV Single Wood Pole
| Payment Class | Dimensions | Annual Payments per Mast (Euro) |
|---|---|---|
| A | 38kV Pole | €10.85 |
Table 1 - Payment Rates for 38kV Single Wood Pole
Double Wood Poles
| Payment Class | Dimensions | Annual Payments per Mast (Euro) |
|---|---|---|
| B | Under 2.7m wide | €16.34 |
| C | Over 2.7m wide | €38.82 |
Table 2 - Payment Rates for Double Wood Pole
Steel Tower (Angle Mast)
| Payment Class | Dimensions | Annual Payments per Mast (Euro) |
|---|---|---|
| D | Up to 3.0m | €34.18 |
| E | >3.0m and <=3.8m | €37.87 |
| F | >3.8m and <=4.6m | €49.07 |
| G | >4.6m and <=6.1m | €65.35 |
| H | >6.1m and <=7.6m | €76.68 |
| I | >7.6m and <=9.1m | €95.05 |
| J | >9.1m and <=10.7m | €117.55 |
| K | >10.7m and <=12.2m | €157.06 |
| L | >12.2m and <=13.7m | €173.15 |
| M | >13.7m and <=15.2m | €213.36 |
| N | >15.2m and <=16.8m | €233.81 |
| O | Over 16.8 | €271.37 |
Table 3 - Payment Rates for Steel Tower (Angle Mast)
Download the Mast Compensation Claim Form PDF | 1 MB or call us 1800 372 757 or +353 21 2386555 to request a copy. Send the completed form to:
Mast Administration
ESB Networks
DAC PO Box 29
Garrycastle
Athlone
Freepost
Co Westmeath
Pay As You Go Meters
You have entered an incorrect code and need to erase it by pressing the * key.
Bring your Pay As You Go Card or keypad number to your nearest Payzone or PayPoint outlet and top up with the amount you require.
Look for shops with the Payzone or PayPoint signs or contact your electricity supplier.
A Pay As You Go Meter is a meter where you buy your credit and load it into your meter prior to using your electricity.
Making a Payment
- You will need your contract account number. This is located at the top of your invoice.
- Also include the last 8 digits of the invoice number (top right of invoice).
- You will also need ESB Networks bank details:
IBAN: IE 35AIBK 9320 8681 9005 90
BIC Code: AIB KIE 2D
You can pay via our online form.
It is very important to attach the counterfoil from the Invoice to accompany your payment.
Alterations & Meter Work
Call
1800 372 757 or +353 21 238655
Call
1800 372 757 or +353 21 238655
You will need to know if your service is overhead or underground.
If you have a voltage problem you may notice such signs as:
- Lights dimming when other appliances are in use
- TV picture not stable when other appliances are in use
- Kettle is slow to boil
- Electrical motors that fail to start first time
Note: These problems can also be experienced if you exceed the capacity of your electricity connection. In this case, you will need to increase the level of your supply.
Online Connections
The verification code is valid for 5 minutes.
No. Once you have registered online you may apply for multiple connections.
Follow these steps:
- From the Log In screen, select 'Forgot Password'
- Enter the email address you used to register
- Click 'Send Verification Code'
- Check your email for a verification code. This code will ensure that your data is secure
- Enter this code into the 'Verification Code' field and select 'Verify Code'
- Create new password
Registration
Domestic and Commercial customers requiring connections for single, or multi-unit developments may apply online, as well as those looking for a change of capacity.
Domestic and Commercial customers can also apply online for reconnections, if the premises has been disconnected for more than 2 years.
You can register for Online Connections here.
You will need an email address that you will use anytime you want to track your application. Once you have inputted your email address and clicked send verification code, you will need to access your email address to input this code on the registration page. Once the email address and code have been verified you will need to input a secure password. Your registration will be complete when you click Register.
You will need an email address that you will use anytime you want to track your application. Once you have inputted your email address and clicked send verification code, you will need to access your email address to input this code on the registration page Once the email address and code have been verified you will need to input a secure password. Your registration will be complete when you click Register.
Application
It is not possible to apply online for a generator connection. For information on applying for a generator connection, please visit
We recommend speaking to your Electrical Contractor before completing the Connection Capacity section of the form to ensure we provide you with an adequate supply.
Your Electrical Contractor will be able to advise you on the capacity/kVA needs for your premises.
OSI map
Scale of 1:2500 is required for rural dwellings and 1:1000 for urban dwellings.
Site Plan
Scale of 1:100 is required for rural dwellings and 1:500 for urban dwellings.
Generator Connections
No. Those connecting Micro-Generators are not required to apply to the Commission for Regulation of Utilities (CRU).
In order to receive an Authorisation to Construct/Licence to Generate as they are deemed to be automatically authorised and licensed by Order.
Note: such generators are subject to certain terms and conditions as set out in the relevant Orders (S.I. No. 383 of 2008 and S.I. No. 384 of 2008).
For a copy of the Orders:
No. It is a safety condition that no generator connected to the Electricity Network can operate if the electricity supply is off or de-energised.
It is not obligatory to install an import/Export meter in all circumstances.
We will carry out checks on your existing meter to verify suitability of same. When an Import/Export meter is not installed, you will not be able to apply to a supplier for payment and the exported units are not recorded.
Connect a Micro-Generator
No. Those connecting Micro-Generators are not required to apply to the Commission for Regulation of Utilities (CRU) in order to receive an Authorisation to Construct/Licence to Generate as they are deemed to be automatically authorised and licensed by Order.
Note: such generators are subject to certain terms and conditions as set out in the relevant Orders (S.I. No. 383 of 2008 and S.I. No. 384 of 2008).
The cost of your bill may fall because you may not be drawing as much power from the electricity network as previously.
However, there is no change to your standing charge which remains the same.
Renewable Generator Commercial Issues
Note: Connection charges depend on the connection method that is chosen.
CER approved standard pricing approach for connecting renewable generators to the distribution network:
Charging regime that applies to generators connecting to the network under the Group Processing Approach:
Issues covered:
- Requests for alternative connection methods.
- Impact on generators' connection charges of the non-acceptance of offers by one or more generators in their group.
An Operation and Maintenance Charge is applied to:
- Generators and incorporates maintenance
- Rates
- Operations
- Indirect overheads attributable to maintaining the Facility
Operation and Maintenance Charge:
(PDF | 206 KB)
The Statement of Charges approved by Commission for Electricity Regulation (CER), are applicable to electricity suppliers.
Statement of Charges:
Technical Issues Renewable Generator
General conditions:
- All import customers with a capacity exceeding 100 kilovolt-amperes (kVA)
- Customers with embedded generation
- Combined Heat and Power (CHP) producers
- Autoproducers
General Conditions for Connection:
(PDF | 340 KB)
Technical conditions:
- Connections for customers connected at Medium Voltage (MV) or 38 kilovolts (kV)
- Customers with embedded generation at Low Voltage (LV), MV, or 38kV
Conditions Governing Connection to the Distribution System:
Download PDF
(PDF | 473 KB)
Other relevant conditions:
Distribution Code:
(PDF | 1 MB)
Email:
ESB Networks contact person details will be given at the connection offer stage.
For windfarms greater than 5 Megawatts:
(PDF | 1 MB)
Connecting a Community led renewable Energy Project
A Renewable Energy Community means a legal entity:
- Which, in accordance with applicable law, is based on open and voluntary participation, is autonomous, and is effectively controlled by shareholders or members that are located (in the case of SMEs or local authorities) or resident (in the case of natural persons) in the proximity of the ECP project that is owned and developed (or proposed to be owned and developed) by that legal entity;
- The shareholders or members of which are natural persons, SMEs, local authorities (including municipalities), not-for-profit organisations or local community organisations;
- For any shareholder or member (with the exception of “Sustainable Energy Communities” as registered with SEAI), that shareholder or member’s participation does not constitute their primary commercial or professional activity;
- The primary purpose of which is to provide environmental, economic, societal or social community benefits for its shareholders or members or for the local areas where it operates, rather than financial profits;
- In respect of which, each shareholder or member is entitled to one vote, regardless of shareholding or membership interest; and
- Which is, or which has at least one shareholder or member that is, registered as a “Sustainable Energy Community” with SEAI
To apply, a Community-led Project Declaration Form (174 KB) must be completed by a company director (the Applicant). You must also complete either an NC5 application form (413 KB) or an NC5A application form (259 KB). It is important that you complete
all relevant sections of the declaration form and the application form. All site details and applicant information should be uniform across both forms. More detailed information on the application process is available on our website at this link.
To apply as a community-led project, your project must:
- Have a Maximum Export Capacity (MEC) greater than or equal to 0.5 MW and less than or equal to 5 MW;
- Utilise one or more of the following renewable energy generation technologies (and not in combination with non-renewable generation technologies); wind turbines (wind), solar photovoltaic panels (solar), hydraulic turbines (hydro) excluding pumped storage, waste to energy projects, biomass projects and biogas projects
In addition, projects meeting the following community-led definition requirements:
(a) at all relevant times, be at least 100%* owned by a Renewable Energy Community (the “Relevant REC”) either by way of (i) a direct ownership of the ECP project’s assets, or (ii) a direct ownership of the shares in the generator; and
(b) at all relevant times, at least 100%* of all expected profits, dividends and surpluses derived from project are returned to the Relevant REC.
