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    Who We Are

    We are ESB Networks. We ensure that electricity gets to the homes and businesses of our 2.3 million electricity customers, safely and efficiently. We have invested over €6bn in the electricity network over the last 10 years to ensure that it is reliable and enables communities and businesses in Ireland to grow and develop..

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    Existing Connection

    We provide a wide range of services to our customers, all of whom need to be registered with an electricity supplier. Each year we carry out over 9 million meter readings and provide these to your supplier in order to ensure you receive correct billing. We also deliver a range of technical services such as restoring supply when network faults occur, for example due to storms. Other services, some of which are chargeable, include undertaking line alterations at the customer’s request and carrying out service alterations requested via suppliers.

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    Staying Safe

    Your safety is our priority. Electricity is a powerful energy source but it can be dangerous. Always follow our safety guidelines. To ensure you stay safe, stay clear of overhead, underground and fallen electricity wires, always look out for electricity wires when you are outside . ‘Stay safe, stay clear’. For emergencies call 1850 372 999.

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    Acting responsibly in all aspects of our business is one of our key priorities.

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Help CentreGiving the best customer service we can

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Please select a category to find answers to your question

Most Popular

A collection of the most popular questions and answers.

Online Connections

Apply Online for your home or business

Meter Reading

What you need to know about reading your meter

New Connections

Building or moving into a new home or business

Alterations & Meter Work

Information if you are carrying out any repairs or alterations.

Power Outages

Useful information in the event of a power outage

Making a Payment

Information on how to make a payment to ESB Networks

Generator Connections

Useful information about connecting generators

Safe Digging

Important information about staying safe

Tree Cutting

Information if you have trees interfering with power lines

Mast Interference

Useful information if you have ESB Networks poles on your land

Pay As You Go Meters

All you need to know about Pay As You Go Meters

Customer Service Contacts

Emergencies

For calls related to:

  • Loss of Supply
  • Damage to networks
  • Dangerous Situations eg fallen power lines

Phone ESB Networks on:

1800 372 999

(24hours/7Days)
Or, if you are calling from outside Republic of Ireland, phone 
+353 (0) 21 2382410

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Our Services

For calls related to:

  • New Network Connections
  • Increased Connection Capacity
  • Work Orders & all General Enquiries
Phone ESB Networks on:

1800 372 757


(8:30am - 6pm, Mon-Fri)
(8:30am - 1:30pm, Sat)

Or, if you are calling from outside Republic of Ireland, phone
+353 (0) 21 2386555

Email: esbnetworks@esb.ie

 

Queries/Feedback/Complaints

For calls related to:

  • General Queries
  • Customer Feedback
  • Complaints

Phone ESB Networks on:

1800 372 757


(8:30am - 6pm, Mon-Fri)
(8:30am - 1:30pm, Sat)

(or, if you are calling from outside Republic of Ireland, phone
+353 (0) 21 2386555

Email: esbnetworks@esb.ie

 

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