Customer Service

3 MB

Apprenticeship Brochure

This pdf contains information about entry requirements for an Electrical/Network Technician Apprenticeship in ESB Networks . It also has details on interview tips and how to apply.

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8 MB

Assessment of the scope for higher penetrations of distributed generation on the low volage distribution network

ESB Networks is committed to enabling the move towards a low carbon future by enabling technologies and facilitating our customers' transition to a low carbon future.   Our latest report focuses on microgeneration.

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110 KB

Complaints Handling Procedure

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403 KB

Coolnabacky Substation Report

This Independent comprehensive hydrogeological and hydrological review of the Coolnabackey Substation found the proposed development will not impact on local water sources posing "no significant risk" and corroborating previous studies undertaken.

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602 KB

Customer Service Improvement Plan 2013-2016

This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.

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240 KB

Customer Signals Note for ESB Networks 3016-00034063 Accessibility

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731 KB

Cut outs for electrification of domestic heat and transport | Download PDF 731 KB

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762 KB

ESB Networks Customer Charter

The 12 Service Guarantees that represent the targets which our staff will be expected to meet or beat when providing you with the range of ESB Networks related services.

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225 KB


ESB Networks employed the services of Irish Rural Link in October 2019  to carry out an independent assessment of community understanding of the Laois-Kilkenny Reinforcement Project.

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626 KB

Is this apprenticeship for me?

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1 MB

Laois Kilkenny Reinforcement Project Door Drop Q_amp_A

This pdf is an update on the Laois-Kilkenny Reinforcement Project.  The pdf is a Q&A prepared by the Laois-Kilkenny Reinforcement Project Team.

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620 KB

MV Customer Connection Standard Module – Electric Vehicle Charging Hubs in Urban Environment

In order to meet the targets set out in the National Climate Action Plan, ESB Networks is developing standard module connection options to facilitate the faster connection of customers deploying low-carbon technology. ESB Networks is looking for stakeholder feedback on our proposed alternative MV connection options for electric vehicle charging sites in urban service station locations. 

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