Vulnerable Customer Policy

Supporting the needs of customers most vulnerable to the loss of electricity supply is a key priority for ESB Networks. Vulnerable customers include those who need vital electrical medical equipment on a daily basis.

Vulnerable Customer

Vulnerable Customer Register

We have a Vulnerable Customer Register based on information from all electricity suppliers to ensure we can look after these customers if a power outage occurs in their area.


Please contact your electricity supplier to get your name placed on this register.  They will notify us and we will put your details on the Vulnerable Customer Register.


Read our Vulnerable Customer Policy (PDF | 189 KB) to learn how we support vulnerable customers.