Vulnerable Customer Policy

Supporting the needs of customers most vulnerable to the loss of electricity supply is a key priority for ESB Networks. Vulnerable customers include those who need vital electrical medical equipment on a daily basis.

Vulnerable Customer Register

We have a Vulnerable Customer Register based on information from all electricity suppliers to ensure we can look after these customers if a power outage occurs in their area.

Please contact your electricity supplier to get your name placed on this register. They will notify us and we will put your details on the Vulnerable Customer Register.

Vulnerable Customer Policy

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Controlled Demand Reduction - Vulnerable Customers 

What is Controlled Demand Reduction?

When there is a generation shortfall on the electricity system, ESB Networks, as directed by EirGrid will have to reduce electricity demand and this will result in temporary outages for some customers. This will be an emergency action required at short notice when there is insufficient generation available to meet demand. This response is in line with international best practice and the action is taken to avert a more serious, prolonged and uncontrolled nationwide outage. If impacted by this event, real-time updates and areas impacted will be available on

FAQs - Controlled Demand Reduction - Vulnerable Customers

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