Accessibility

Website Accessibility

At ESB Networks, we are fully committed to providing a universally accessible website for all our customers. 

This website adheres to the guidelines of the International Web Accessibility standard WCAG 2.0 Level-AA. It has been built using HTML5 and is JAWS compliant.  

We also engage with a number of disability organisations to assess and test the accessibility and usability of our websites.   

Exclusions to WCAG 2.0 Level-AA

The following content is excluded from Level-AA compliance: 

• PDF documents
• Meter Point Reference Number/Account Number 'look-up' application 
• Game – Stay Safe Stay Clear Match 3 

Website Settings 

If you find the text size on this website too small to read comfortably, you can change the size to meet your requirements. The browser that you use will have its own accessibility options or free downloads to increase your accessibility options and improve your browsing experience. 

Some of the content on this site, such as videos, may also require plug-ins to work on your browser. This and other helpful guides on how to better your online experience can be found on Better Web Browsing: Tips for Customizing your Computer.

Contact Us

We are always looking for ways to enhance and improve our customer service, including our websites. Should you have any issues accessing this website, please contact the ESB Networks Access Officer, by writing or emailing with your query.

Contact ESB Networks Access Officer in confidence if you have any questions or concerns:

Role of ESB Networks Access Officer

The role of the Access Officer is to help ESB Networks customers and employees with disabilities to access ESB services and information more easily. This includes:

• Ensuring compliance with the Disability Act 2005 and addressing barriers to access for customers and ESB Networks staff.
• Promoting accessibility best practice in communications, customer service, information technologies, buildings and procurement.
• Liaising on disability matters with customers, employees, ESB business lines, statutory bodies and disability representative groups.   

You can make a complaint to ESB Networks under the Disability Act 2005, if you consider ESB Networks has failed to comply with Sections 25 to 29 (inclusive) of the Act.  All complaints must be made in writing and must relate to relevant services specified in the Act.   

Please forward your complaint in writing to the ESB Networks Access Officer at the address above. 

All investigations are carried out in line with the ESB Networks Equal Opportunities and Diversity Code of Practice.  This states: 

"ESB Networks is committed to a policy of fairness and equality in its employment practices, and in the manner in which it deals with staff and customers … our customers will be dealt with in a fair, honest and transparent manner and the principles of equality and fairness will be maintained in all our business transactions."