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METER BY METER WE'RE GETTING IRELAND READY FOR A LOW-CARBON FUTURE

We have begun the rollout of smart meters across homes, farms and businesses in Ireland.

We will contact you to let you know when we are in your area.

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COVID-19 Update
Smart Metering Programme

As part of the National Climate Action Plan, we are continuing to upgrade electricity meters across Ireland with smart meters. The health and safety of our customers and installers is of the upmost importance.

The Programme is being delivered in compliance with Government guidelines and we have implemented additional measures, in response to Covid-19, to ensure the safety of customers, staff and contractors during the meter replacement process.

The meter exchange requires a power outage of up 45 minutes, we are conscious that customers may be self-isolating, working from home and we will work with you to arrange the most suitable time to exchange the meter.

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Benefits

From 26th February 2021 customers with a smart meter can now avail of new products and services. For more information please contact any electricity supply company.

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About Smart Meters

Check out our video to learn more about the Smart Metering Programme.

 

Find out more about the programme

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FAQs

Take a look at our frequently asked questions in this section. You can call us on 1800 928 123 / 01 698 5005 or email us at esbnetworks@esb.ie

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Frequently Asked Questions

Would you like to learn more about smart meters? We've answered some common questions in this section.

COVID-19

The rollout of the National Smart Metering Programme has recommenced from April onwards.

The health and safety of our customers and installers is of the upmost importance and we have implemented additional measures, to ensure your safety during the meter replacement.

We will continue to monitor the situation closely and follow government guidance on this matter.

Yes, we are conscious that customers may be self-isolating or working from home. If you would like to arrange an appointment, please call the customer care number on the letter you received in relation to your upcoming meter exchange and we will work to find a suitable time for you.

Section 1- About the Programme

As part of the Climate Action Plan, ESB Networks is replacing 2.4 million electricity meters in homes, farms and businesses across Ireland with next generation meters. This new technology which is already in use in over 700 million premises worldwide will bring benefits to customers, the environment and the economy.

Benefits to customers: From 2021 onwards smart meters will provide greater access to accurate information on your energy usage giving you greater control on your energy consumption. They will also enhance competition and increase the range of products and services available. From 2021 smart meters will be able to automatically send your meter readings to ESB Networks so the need for estimated bills will be significantly reduced.

Benefits to the environment and the economy: Smart meters enable the move to a low-carbon electricity network, the development of smart grids, and support the electrification of heat and transport, local renewable generation and microgeneration.

In addition, smart meters can facilitate a reduction in electricity usage and generation, especially at peak times, helping us to become more energy efficient and lower our carbon emissions.

More information on the benefits can be found here

The programme started in autumn 2019 and to date there are over 250,000 smart meters installed nationally. We are currently working in parts of Dublin, Cork, Laois, Louth, Kildare, Meath, Wicklow, Limerick, Sligo and Leitrim  We will continue the roll out on a phased regional basis through to the end of 2024.

We will give you plenty of notice when we are coming to your area.

In addition, all new general domestic 24-hour connections, fault repairs and meter replacements for homes and businesses will receive a smart meter.

Customers can apply to ESB Networks or their electricity supplier for a prioritised installation of a smart meter. When contacting us you’ll need your 11-digit MPRN number to hand. This can be found on your electricity supply bill and always starts with ’10’.

Section 2 – The Installation Process

In response to Covid-19 we have implemented additional measures at this time to ensure the safety of customers, staff and contractors during the meter replacement process. Further information on these measures can be found here.

Below are the steps involved in replacing your meter:

  • You will receive a letter a few weeks in advance of your meter replacement. 
  • If your electricity meter is outdoors and easily accessible you don’t need to be home for us to carry out the meter replacement.
  • If your meter is located inside we will arrange an appointment with you.
  • An ESB Networks technician or an electrical contractor working on our behalf will come to your property to remove your existing meter and replace it with the new smart meter. All our installers carry photo ID badges identifying them.
  • To do the work safely we will need to turn off your electricity supply for approximately 45 minutes.
    We will also undertake a safety assessment of the ESB Networks meter installation and, where necessary, may carry out additional remedial works, at no cost to you.

Smart Metering Leave Behind Brochure (PDF | 4.49 MB)

The replacement work will be carried out by either an ESB Networks technician or an electrical contractor working on our behalf. All of our installers carry photo ID badges identifying them.
ESB Networks technicians and electrical contractors working on our behalf carry photo identification badges. All ID badges have a photograph of the installer, company logos and clearly state they are working for, or on behalf, of ESB Networks. If you have any concerns you can call ESB Network on 1800 928 123 or 01 698 5005.
There is no additional charge for upgrading your meter. Like other meter upgrades, the cost is included in your existing charges for use of the electricity network.
The new smart meter will be located in the same place as your existing one.
No, ESB Networks is replacing meters for all customers, regardless of your electricity supplier.

ESB Networks will contact all customers who have previously registered as requiring special assistance in order to make a suitable appointment for their meter replacement.

 

To register as requiring special assistance contact your electricity supply company with your MPRN (which can be found on your electricity supply bill and always starts with ’10’). This will ensure that ESB Networks can look after you and members of your household in the event of a power outage in your area and when your meter is due to be replaced.

Section 3 – My Meter has been Installed, What Next?

Once installed, your new smart meter will be up and running right away and no further action will be required on your part. Over the following 30-day period your meter will establish its connection to ESB Networks secure communications network.

When this process is completed your meter will be read remotely, and you will then also be able to access new smart services offered by electricity suppliers.

Once your new smart meter has connected to our secure communications network, it will then send automatic readings. The meter readings collected will be shared with your supply company to allow them to prepare an accurate bill as they do today.  There may still be occasions when remote meter readings are not able to be captured which could result in an estimated bill.

Should you wish to take a meter reading yourself, the process is simple. To read your meter you’ll see your cumulative meter reading in kilowatt hours, or “kWh” on the main digital display screen. You don’t need to press any buttons on the meter. 

Read the on-screen digits displayed before "kWh" from left to right, remembering to include all digits when reading.

If you wish to see your meter readings for night time, day time or peak time you will need to press the left blue button on your meter:

 

Display screen: Your cumulative meter reading
Pess one: Date & time screen
Press two: Your cumulative meter reading
Press three: ‘Night’ time meter reading. “A+T1” will be alternating in the top right-hand corner
Press four : ‘Day’ time reading. “A+T2” will be alternating in the top right-hand corner
Press five : ‘Peak’ time reading. “A+T3” will be alternating in the top right-hand corner

 

A video on how to read your meter can be found here.

You can contact your current electricity supplier or any other electricity supply company to enquire about what smart services are available to you.

Your new Smart Meter facilitates Time-of-Use tariffs which are offered by electricity supply companies. 

 

An example of a Time-of-Use tariff is one which consists of three time of use periods:

  • The ‘day’ period is from 8am to 11pm but excludes the ‘peak’ period
  • The ‘peak’ period which is from 5pm to 7pm
  • The ‘night’ period is from 11pm to 8am

The rates charged to customers during these periods are set by each electricity supply company.

There are a few reasons why you might have received an estimated bill from your supplier.

 

  1. Over the first 30 days from when your meter is installed, it will establish its connection to our secure communications network. When this process is completed your meter will send us its readings automatically. If you've only recently had your smart meter installed the bill may have been created before we started taking automatic readings.
  2. Sometimes there may be intermittent periods where we lose connection with your meter, this could be caused by our telecommunication network provider carrying out maintenance to the network in your area, a physical obstruction in the way, or by bad weather. 
  3. Your meter may be in an area of low connectivity where it can’t connect to our secure communications network. We can complete a number of checks to ascertain if this is the issue. 
We are working with our service provider to improve performance of the communications network and will try and get an automatic read again from your meter next time.

When your smart meter is installed it will take 30 days to establish its connection to our secure communications network. When this process is completed you will be able to access the new smart services offered by electricity suppliers.

In a small number of cases your meter may not connect to our secure communications network because your meter may be in an area of low connectivity or there may be a physical obstruction in the way.

If we cannot connect remotely to your smart meter you can still avail of the standard time-of-use tariff through your electricity supply company, this will require a meter reader to visit your premises or you can submit readings manually, as is the case currently. Time of use tariffs will enable you to shift your electricity consumption to times of the day when electricity is cheaper.  In the meantime, we are working with our service provider to improve performance of the communications network.

Once installed your smart meter records details of your electricity consumption, any electricity exported onto the grid, events, alerts and instrumentation data related to the power supply at your premises. Your meter will connect to our secure 2G network provided by Three Ireland Limited.

See more information on Smart Meters and Data

ESB Networks is committed to ensuring that the National Smart Metering Programme is delivered in compliance with all applicable data privacy laws and that all customer personal data is safe and secure. 

The meter has been independently tested from a cyber security perspective and our IT systems, which are protected by multiple firewalls, are also subject to regular independent testing and review. All data collected from the meter is encrypted and will be securely stored in a central Meter Data Management System (MDMS) operated by ESB Networks. 

See more information on Smart Meters and Data

ESB Networks have a total commitment to your health and safety. The upgraded smart meters will be safe and will comply with all necessary requirements and international standards.
Health authorities around the world, including the World Health Organization (WHO), have assessed the scientific evidence and there are no established health effects from smart meters which use similar technology to that used in your mobile phone.

See more information on smart meters and health

For Further Information

You can contact us on 1800 928 123/ 01 698 5005 or email  esbnetworks@esb.ie if you have further questions.