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METER BY METER WE'RE GETTING IRELAND READY FOR A LOW-CARBON FUTURE

We have begun the rollout of smart meters across homes, farms and businesses in Ireland.

We will contact you to let you know when we are in your area.

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COVID-19 Update
Smart Metering Programme

ESB Networks is upgrading your existing electricity meter to a new smart meter.

We have implemented additional measures, in accordance with Government and HSE COVID-19 guidelines, to ensure your safety during the meter replacement.

The meter exchange will take up to 45 minutes. We are conscious that customers may be self-isolating or working from home. In such cases, we can work with you to arrange a suitable time to exchange your meter.

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Benefits

Smart meters are the next generation of digital electricity meters that will bring benefits to customers, the environment and the economy.

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About Smart Meters

Check out our video to learn more about the Smart Metering Programme.

 

Find out more about the programme

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FAQs

Take a look at our frequently asked questions in this section. You can call us on 1800 928 123 / 01 698 5005 or email us at esbnetworks@esb.ie

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Frequently Asked Questions

Would you like to learn more about smart meters? We've answered some common questions in this section.

Smart Meter Upgrade

Smart meters are the next generation of electricity meters. Using digital technology and the 2G mobile phone network, the smart meter will give you access to accurate information on your energy usage throughout the day and significantly reduce the need for estimated bills.

As part of the Climate Action Plan, ESB Networks is replacing 2.4 million electricity meters in homes, farms and businesses across Ireland with next generation meters.This new technology which is already in use in over 500 million premises worldwide will bring benefits to customers, the environment and the economy.

Benefits to customers:  From 2021 onwards smart meters will provide greater access to accurate information on your energy usage giving you greater control on your energy consumption. They will also enhance competition and increase the range of products and services available. Currently, your electricity meter is manually read by ESB Networks up to four times per year. From 2021 smart meters will be able to automatically send your meter readings to ESB Networks so the need for estimated bills will be significantly reduced.

Benefits to the environment and the economy: Smart meters will enable the move to a low-carbon electricity network, the development of smart grids, and support the electrification of heat and transport, local renewable generation and microgeneration.

In addition smart meters can facilitate a reduction in electricity usage and generation, especially at peak times, helping us to become more energy efficient and lower our carbon emissions.

The replacement of 2.4 million electricity meters with the new smart meters over a six-year period will cost approximately €1.2bn.The Commission for Regulation of Utilities has done extensive analysis of the National Smart Metering plan and is satisfied that the investment involved represents value for money. 

Like other meter upgrades the cost is included in existing charges for use of the electricity network infrastructure so there’s no additional charge to the customer when having a smart meter installed.
The programme will run on a phased regional basis until 2024. The programme started in autumn 2019 and our plan is to replace 250,000 meters by the end of 2020. The plan is for a further 500,000 meters to be upgraded every year from 2021 to 2024.
The replacement work will be carried out by either an ESB Networks network technician or an electrical contractor working on our behalf. All of our installers carry photo ID badges identifying them.
From 2021 onwards, electricity supply companies will begin to offer new smart products and services, which will enable customers to shift some of their consumption to times of the day when electricity is cheaper. 

Smart meters and you

Currently your electricity meter is manually read by ESB Networks up to four times per year. Smart meters will be able to automatically send your meter readings to ESB Networks so the need for estimated bills will be significantly reduced.

When smart meters are fully operational, you will have a choice to be provided with more accurate information about your energy usage to allow you to better manage your bills with greater accuracy than at present. This information will also enable you to be more energy efficient, helping to reduce your carbon footprint.

From 2021 onwards, electricity supply companies will begin to offer new smart products and services, giving you more choice and enabling you to shift some of your consumption to off peak times of the day when electricity is cheaper.

See more information on the benefits of the National Smart Metering Programme.

The  programme started in autumn 2019 and will continue until the end of 2024. We have begun work in parts of Dublin, Cork, Laois, Kildare, Meath and Wicklow. The roll out will continue on a phased area by area basis and a detailed rollout plan is currently being developed.

We will give you plenty of notice about when we are coming to your area.
While the initial focus will be on areas with the oldest meters, customers can apply to ESB Networks or their electricity supplier for a prioritised installation of a smart meter. When contacting us you’ll need your 11 digit MPRN number to hand. This can be found on your electricity supply bill and always starts with ’10’.
Below are the steps involved in replacing your meter:
• You will receive a letter a few weeks in advance of your meter replacement. 

• If your electricity meter is outdoors and easily accessible you don’t need to be home for us to carry out the meter replacement.
 
• If your meter is located inside we will arrange an appointment with you.
 
• An ESB Networks network technician or an electrical contractor working on our behalf will come to your property to remove your existing meter and replace it with the new smart meter. All our installers carry photo ID badges identifying them.
 
• To do the work safely we will need to turn off your electricity supply for approximately 45 minutes.
 
• We will also undertake a safety assessment of the ESB Networks meter installation and, where necessary, may carry out additional remedial works, at no cost to you.
There is no additional charge for upgrading your meter. Like other meter upgrades, the cost is included in your existing charges for use of the electricity network.
The new smart meter will be located in the same place as your existing one.
No, ESB Networks is replacing meters for all customers, regardless of your electricity supplier.
ESB Networks will contact all customers who have previously registered as requiring special assistance in order to make a suitable appointment for the replacement of their meter.

To register as requiring special assistance contact your electricity supply company with your MPRN details.
The digital display screen on your new smart meter shows your current meter reading in kilowatt-hours (kWh). To read the new meter, note the figures on the screen before “kWh” from left to right and include all digits.

Initially the meter will continue to be read manually by ESB Networks. From 2021 onwards it will be read automatically, significantly reducing the need for estimated bills.

When contacting your electricity supply company with your meter reading, you will need to have your 11 digit MPRN number to hand. This can be found on your electricity supply bill and always starts with ’10’.

Once installed your smart meter records details of your electricity consumption, any electricity exported onto the grid, events, alerts and instrumentation data related to the power supply at your premises.

 

From July 2020 your meter will connect to our secure 2G network provided by Three Ireland Limited.  A minimal amount of data will flow from your meter to prove the communication network ahead of your meter becoming fully operational in January 2021.

 

Your meter will continue to be read by our meter readers until we begin remote reading, also in January 2021.

See more information on Smart Meters and Data

The meter has been independently tested from a cyber security perspective and our IT systems, which are protected by multiple firewalls, are also subject to regular independent testing and review. All data collected from the meter is encrypted and will be securely stored in a central Meter Data Management System (MDMS) operated by ESB Networks. 

 

ESB Networks is committed to ensuring that we are compliant with our data protection obligations and that all personal customer data is safe and secure. 

See more information on Smart Meters and Data

ESB Networks have a total commitment to your health and safety. The upgraded smart meters will be safe and will comply with all necessary requirements and international standards.
Health authorities around the world, including the World Health Organization (WHO), have assessed the scientific evidence and there are no established health effects from smart meters which use similar technology to that used in your mobile phone.

See more information on smart meters and health

COVID-19 Frequently Asked Questions

The rollout of the National Smart Metering Programme recommenced on May 18th in line with changes to Government Covid-19 guidelines.

 

The health and safety of our customers and installers is of the upmost importance and we have implemented additional measures, to ensure your safety during the meter replacement.

We will continue to monitor the situation closely and follow government guidance on this matter.

Yes, we are conscious that customers may be self-isolating or working from home. If you would like to arrange an appointment, please call the customer care number on the letter you received in relation to your upcoming meter exchange and we will work to find a suitable time for you.