ESB Networks requires you to verify that you are the registered customer of that MPRN to allow access many of the services available on your ESB Networks Online Account. This is achieved by sending an SMS to the mobile phone associated with that MPRN. This is based on the mobile number shared by your electricity supplier to ESB Networks. When you attempt to link the MPRN, the last three digits of the mobile number the SMS will be issued to is displayed on the screen.
However, the mobile number and the name you register on your account MUST match the details shared by your electricity supplier or no SMS will issue. Please ensure you register with the details displayed on your electricity bill.
You must be the registered customer of the MPRN in order to link it with your ESB Networks Online Account. If you have just moved into a property and have not fully registered with an energy supplier, you will be unable to link the MPRN. However, once you are the registered customer of the MPRN, you can return to your ESB Networks Online Account and link the MPRN to your account.