ESB Networks can arrange reconnection of a property without a supplier request when a property has been disconnected on safety grounds, and the reconnection is completed within 24 hours of the disconnection. Please note a cert from an electrical contractor may be required to confirm the internal wiring is safe before the reconnection can be completed. If the reconnection cannot be completed within 24 hours, you will need to contact your supplier and request a reconnection order. You will still need a cert from an electrical contractor.
No, if you are a new occupant of the property, it does not matter who the previous supplier was. Register with a supplier of your choice and request the reconnection. As part of this process the previous supplier is contacted, if necessary, by the Meter Registration System Operator (MRSO) a "ringfenced" function within ESB Networks who is responsible for the Change of Supplier process.
If you have made a change to the internal wiring and the meter location needs to be moved, a service alteration work order will be needed in addition to the reconnection order. First contact your supplier and arrange the reconnection to be sent to ESB Networks, next contact ESB networks to discuss the service alteration. For more information on service alterations please see Service Alterations .
If no appointment is agreed with your supplier when the order is received by ESB Networks, our system will automatically allocate it to an ESB Networks Technician who will visit the site within the standard timeframe of 2 to 5 working days to complete the reconnection. If for some reason the ESB Networks Technician cannot complete the reconnection when they visit the site, our scheduling team will contact you to agree an appointment.