I have a smart meter what's next?

Your new Smart Meter

Your new meter is a like-for-like replacement of your old meter.  There is no change to your electricity price plan, following the meter exchange.  Once installed, your new smart meter will establish its connection to ESB Networks secure communications network over the next 30 days.  When this process is completed, your meter will be read remotely, and you will then be able to access new smart services offered by electricity suppliers. 

The benefits of your new smart meter:

Smart meters bring benefits to customers, the environment and the economy. The new meter is read automatically, and as a result, it provides more accurate bills, without the need for estimated or manual readings.  

With the smart meter you can view your electricity usage through your ESB Networks Online Account. This information can help you to manage your electricity consumption and help you to choose a suitable price plan. 

Electricity supply companies offer a range of smart services including time of use tariffs. These allow customers with a smart meter to move some of their consumption to times of the day when electricity is cheaper and also give customers access to more information on their electricity usage. Customers should contact any electricity supplier to enquire about these smart services.  

How do I activate smart services? 

You should contact your current supplier or any other electricity supplier to enquire about their smart services and discuss the most appropriate Time of Use tariff for you. 

How do I read my meter? 

The digital display screen on your smart meter shows your current meter reading in kilowatt-hours (kWh). To read the new meter, note the figures on the screen before “kWh” from left to right, including all digits. 

Further information on how to read your meter’s additional screens is available here.

To find out more about the programme visit our FAQ page here.


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1800 372 757