Terms and Conditions of Customer Portal 

This website is owned and operated by ESB Networks DAC (referred to as “ESBN”, "we", "us" and "our"), which expression shall also include our agents and associated companies including, where the context requires, our third-party suppliers and any other person(s) involved with the provision or maintenance of the website.

We agree to provide you (also referred to as the "user" and "your") with permission to access, use and interact on the Site,  subject to these terms and conditions which are applicable in conjunction with our  Privacy Notice. Please ensure you are familiar with this document. If you do not accept any of the terms and conditions set out in this document, please do not proceed to register online.

1. Definitions

As used in these terms and conditions:

"ESB" means ESB Networks DAC, a company incorporated in Ireland (registration number 465172) having its registered office at Three Gateway, East Wall Road, Dublin 3 D03 R583, Ireland.

"Information" means all information displayed on this website without limitation and howsoever displayed, whether by graphics, text, or other means, and as may be updated from time to time.

"User" means any party that accesses or  uses the Customer Portal.

“Customer Portal” means the website, or part of a website, accessible via an internet browser, operated by ESB, for the use of its customers and providing the information and services described in these Terms 

“Terms” or “these Terms” means these terms and conditions, as updated or amended from time to time

“Registered customer” means the person whose name is registered on ESB’s database as the account holder in respect of any Meter Point Reference Number (MPRN)

2. Use of the Customer Portal

Use of the Customer Portal is governed by these terms. By continuing to use the customer portal, the user is deemed to have read, understood, and agreed to comply with, these terms. 

The user agrees and undertakes not to use the Information or website for any criminal, illegal, unlawful, subversive, offensive or like purpose.

Links to third party websites may be provided as a convenience to the user. ESB does not control and is not responsible for any of these sites or their content.  

3. Getting access to the Customer Portal

Certain elements of the customer portal are only available to registered users.  To register as a user of the ESB Networks customer portal, users must complete the online registration process.  Where a user is signing up on behalf of a company or other organisation, the user represents and warrants that he/she has the authority of that company or organisation to agree to these terms. 

In order to access all the services on the ESB Networks customer portal, users must register a Meter Point Reference number (MPRN) against their account.   Your MPRN can be located on your electricity bill or on the actual electricity meter in your home or business.  ESB Networks will validate those details via an SMS to the mobile number registered against the electricity account associated with the MPRN i.e. that the user is the registered customer associated with that MPRN.  

For users who do not know their MPRN, this information may be found by using the Find My MPRN service within the customer portal.  However, access to information relating to that meter on the customer portal will only be available if the user is the registered customer for that MPRN

4. Services on the Customer Portal

4.1 Meter Reading

Users of the customer portal can submit a meter reading for MPRNs registered on their account.  This data is shared with your nominated electricity supplier for billing purposes.  For any billing queries, you must contact your electricity supplier. Please note there may be a delay in this information being recorded by your supplier and applied to the relevant account.  ESB Networks is not responsible for any billing errors attributable to meter readings not being shared with, or not being used by, the user’s supplier

4.2 My Energy Consumption

Users can view the energy consumption for all MPRNs registered to their account.  The level of consumption detail available will depend on the configuration of the meter.  Users who have registered MPRNs with a smart meter will be able to download a HDF (Harmonised Downloadable File) presenting meter reading in an CSV. file.  Users can also view up to 2 years’ meter reading history for registered MPRNS.  All billing queries should be directed to Users’ electricity suppliers.

4.3 Outages

ESB will post details of planned and unplanned outages on the electricity distribution network.  The user understands accepts and acknowledges that all Information displayed on the website is approximate only, including, without limitation, Information concerning the positioning of ESB's network infrastructure, the timing of planned and unplanned outages and the estimated repair time of any particular element of the network infrastructure. ESB does not commit to updating information on a regular basis and therefore it should not be assumed that the information contained on the website is necessarily accurate, complete, or up to date at any given time. ESB takes no responsibility for, and makes no warranties, representations, or undertakings whatsoever (express or implied) in relation to, the accuracy or completeness of the Information on the customer portal, as may be updated from time to time.

The Information contained on the website may also be subject to interference from third parties or circumstances outside the control of ESB, in which case the Information may not be accurate. The user agrees and confirms that he/she shall have no right to, nor shall he/she, place reliance in full or in part on any or all Information and/or the website for any purpose whatsoever, including, without limitation, for the purpose of identifying the location of any element of ESB's transmission or distribution network.

4.4 Digital Notifications 

Users may elect to receive future notifications via SMS or email in relation to power outages in their area.     Users agree to the use of the mobile phone number or email address where provided for the purposes of receiving power outage updates relating to an identified outage. Users are responsible for ensuring the mobile phone number or email address provided is correct. ESB Networks shall not be held responsible in the event that the number or email address provided is incorrect or is that of an unrelated third party. The information provided in updates are estimates only.  ESB does not undertake or guarantee that power will be restored within published timescales and will not be liable if estimates for restoration of power are not achieved. 

ESB will not be responsible or liable for any failure in delivery, or timely delivery, of text or email messages resulting from communications network problems or connectivity issues at User’s end.   To opt out of this future service please click on the link to unsubscribe on the SMS or email you receive.  This is an automated process to stop this service only. Any other communications replying to these SMS or Emails will not receive a response.

4.5 New Connections

Users must use the new connection section of our website and the facilities made available on it only for their intended purposes and must, at all times, act in good faith when doing so.

To register as a user of online new connections you must be the person who is applying for the connection or be authorised by the applicant. If you are not the applicant or an authorised person you may be committing a serious offence under the Criminal Justice (Theft and Fraud Offences) Act, 2001. 

Connection applications which are made online will be processed solely by electronic communication and hard copy documentation will not be issued by ESB.

If you are the applicant and you wish to terminate the access to your account by an authorised person, you must send us an email to customer.new.connections@esb.ie withdrawing the authorisation; quoting your notification number, name and address. The site will make use of Transport Layer Security (TLS) technology to protect the integrity of sensitive data that is transferred over the public internet. We will deploy appropriate measures to ensure the confidentiality of sensitive data after it has been collected, e.g., software (firewall), hardware (secure physical location for backup tapes).

As part of its licence obligations to protect its infrastructure, ESB Networks has an ongoing tree cutting programme, aimed at ensuring that its overhead lines are protected from hazards caused by trees.

Customers may request an assessment of trees on or near their property which may be a hazard to electricity lines.  On receipt of a request, ESB Networks will carry out an assessment of the potential hazard and, where considered necessary, will schedule tree cutting works into its programme.   Any such works are carried out as part of ESB Networks’ licence obligations and not as a service to customers.

You may apply for a tree cutting assessment here

5. Limitation of Liability

This condition does not apply where you are a 'consumer' within the meaning of the Consumer Rights Act, 2022.

To the fullest extent permitted by applicable law, neither ESB nor any of its directors, employees, affiliates or other representatives will be liable for loss or damage arising out of or in connection with your use of, or your inability to use, the facilities or services offered through the Site, including, but not limited to loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, or for any indirect or consequential loss of any nature, even if ESB has been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.

Without limiting the foregoing, the user agrees that ESB has no responsibility and shall have no liability to any party in respect of any loss or damages of any nature and however occasioned or caused as a result of the User's, or any other party's, reliance on, access to, and/or use of the Information and/or the website, whether under contract, tort, law, equity, statutory duty or otherwise. 

6. Deregistration of Customer Portal accounts

ESB, at its sole discretion, reserves the right to deregister any user’s customer portal account.  Without limiting the generality of the foregoing, deregistration will occur if the user’s account has been set up with an unauthorised or invalid email address or if a court order or any statutory or regulatory body so directs, or the User is in breach of these terms. If ESB deregisters a user’s customer portal account, the user can request a new account at any time, except where the user’s account has been deregistered for breach of these terms.

7. How to cancel your ESB Networks Customer Portal account

A User may deregister the user’s customer portal account, by contacting ESB Networks via esbnetworks@esb.ie .  It is recommended that customers who have an open new connection do not cancel their portal account until that application is complete. 

8. Data Protection

All personal data collected and processed by ESB relating to customer portal accounts will be managed in accordance with data protection and privacy laws. For further information on how ESB manages personal data, individuals’ rights and how to exercise them, please refer to our  Privacy Notice and Cookie Policy.

9. Availability and Force Majeure

ESB does not guarantee that your account online will be accessible without interruption or be error-free. ESB shall not be liable for any breach of these terms or any failure to provide or delay in providing access through the site resulting from any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access or other technical equipment including software, fire, explosion, or accident.

10. Miscellaneous

ESB does not guarantee full availability or performance of the customer portal.  

ESB may amend, add to, withdraw any of the services available in the customer portal at any time, with or without notice.  

ESB may amend these terms at any time.  Notice of any amendment will be published on the customer portal.  Users who continue to use the customer portal following publication of any amendment to these terms will be deemed to have accepted these terms as so amended. 

In the event that any provision of these terms is declared by any judicial or other competent authority to be void, voidable, illegal, or otherwise unenforceable the remaining provisions shall remain in full force and effect.

This agreement shall be governed by and construed in accordance with the laws of the Republic of Ireland and all parties agree to submit to the exclusive jurisdiction of the Irish Courts in respect of any matter or claim arising in connection with the customer portal.