After you’ve submitted all required documents:

 

• Wiring certificate,
• Supplier registration,
• Confirmation that the duct is ready

 

Your job will be in the queue for scheduling. We’ll contact you with the connection date once it’s confirmed.

Once we’ve received all customer requirements:

 

• Registration with a supplier
• Wiring certificate from your electrician,
• Confirmation that ducting is in place

 

We aim to complete your connection within 10 working days.

Please note:

Some areas may experience delays due to high volumes of work. If this happens, we’ll send you a text message to keep you informed.

On the day of connection, emergency or fault-related work may be prioritised, which could affect scheduling. 

We do not provide specific appointment times. Once your connection appointment is scheduled, you will be notified of the date. Please note that in the event of line faults or emergencies, these will take priority and may result in a delay to your connection.

Delays can occur due to a high volume of work. Once your connection date is scheduled, New Connections will notify you.

An application is considered proactive when all key steps have been completed:

 

• Terms accepted for at least 50 working days
• Wiring certificate received
• Ducting confirmed as ready
• Supplier registration completed

At this stage, we aim to connect customers within 10 working days, though this may vary depending on local workload.

Once payment is made, we aim to connect you within 12 weeks, depending on workload in the local office. This is also dependent on:

 

• Terms accepted for at least 50 working days
• Wiring certificate received
• Ducting confirmed as ready
• Supplier registration completed

Your application may be on hold because we haven’t received one or more of the following:

 

• Wiring certificate
• Supplier registration
• Confirmation that the duct is ready

 

Please check and submit any outstanding items to proceed.

The date displayed on the Tracker is the date the quote was; issued. Your email will indicate whether the quotation has been posted or is available to view by logging in to your customer portal account. If the quotation has been posted, please allow 2 working days for the quote to arrive in the post.

You will be able to track your application once you have submitted a completed form

• Yes. You may track all applications submitted online via the My Connection Applications page.
• You will find a list of all of your applications there, as well as the status of each application.
• You may also select any application you want to view in more detail. Tracking information is only available for new domestic and single commercial connections less than 100 kVA.

‘Connection Works On Hold’ means we are waiting on updates from you to complete this stage of your connection. Please see My Action List for actions that must be taken in order to progress your connection.

 

In order for the Construction stage to progress you must confirm that the underground service duct, meter cabinet and earth trench (where required) have been installed in accordance with ESB Networks’ specifications and are now ready.

Log into Online Connections, go to the Tracker and My Actions and confirm Service Duct is complete. Please allow up to 2 working days for this to reflect on the Tracker.

If no significant work is required, ESB Networks aims to complete your connection 60 business days after receiving your signed connection agreement and payment.

Our ESB Networks Customer Charter PDF sets out our metering and connection timing guarantees.

ESB Networks customer charter

(PDF | 742 KB)

 

• Provided you have applied and paid for the connection at least 10 weeks prior to the completion of your electrical installation, we will complete your new connection within 2 weeks of receipt of the wiring certificate.
• This is subject to the conditions in the letter of quotation being met (e.g. wayleaves, wiring certificate, underground service duct ready) and no significant network reinforcement being required.

You may track new connections for single domestic and single commercial premises less than 100 kVA.

We have made the service live to your property. For safety reasons your Electrical Contractor will need to remove the isolator switch to turn on the power. If there was a mobile number for the Electrical Contractor on the wiring cert we have already notified them.

This means that we are waiting to receive:

 

• A signed Connection Agreement
• Payment of the quotation

 

Your connection application may progress once these are complete.

If the Tracker is showing that the quotation has issued - you will receive an email. That email will indicate whether the quotation has been posted or is available to view by logging in to your customer portal account.

 

If the quotation has been posted, please allow 2 working days for the quote to arrive in the post.

1. Go to www.cru.ie and select a supplier of your choice.
CRU

 

2. Register your MPRN (Meter Point Reference Number) with the Electricity Supplier. You will find your MPRN at the top of the Tracker page.
How to find my MPRN

If there is no significant additional work required and we are not reliant on third parties, your connection should be live within 1 working day. 

 

Our New connections team will be in contact with you to give you an update or you can contact us: 1800 372 757

 

Please note: the countdown displayed is an estimate only and in some cases may take longer.

If there is no significant additional work required we aim to complete your connection 12 weeks from receipt of your signed Connection Agreement and payment.

 

At this time 60 days will be displayed, beginning the countdown to connection.

 

The countdown refers to work days only, meaning weekends, bank and public holidays are not counted.