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Application

I am getting an error with my application. What should I do?

Sorry you’re experiencing technical issues. Please try the following steps:

 

  • Clear your browser cache
  • Log out and log back in
  • Delete your browsing history

 

If the issue persists, email customer.new.connections@esb.ie with:

 

  • The browser and device you're using
  • A screenshot of the error

 

Tip: Using your browser's private browsing or incognito mode can help to resolve lingering issues.

What is a CAD map? What are the specifications?

A CAD layout is a digital site plan used to design and assess your electricity connection.


Preferred format: MicroStation DGN (AutoCAD DWG and DXF also accepted).


Your CAD layout should include: 

  • Final street names and house/unit numbers
  • A north point and at least 4 reference points from the ordnance survey map
  • Roof outlines of buildings (no internal details like furniture or fittings)
  • Block outlines for apartment buildings Roadways, footpaths, kerbs, parking spaces, and property boundaries

Please exclude:

  • Contour lines, landscaping, water/sewer services
  • Cross-hatching or patterns (unless needed to clarify building outlines)
Why can I not make an online payment?

Please ensure you are using the correct payment link provided in your quote. If issues persist, contact customer.new.connection@esb.ie or esbnetworks@esb.ie.

I can’t find my documents/quote. What should I do?
My quote has expired. What should I do?

A new application will be required. Please reapply online at  ESB Networks online account

Can I change the name on an application that is currently in progress?

A new application will be required. Please reapply online at ESB Networks online account

I don’t have an OSI (Ordnance Survey Ireland) map. Will an Eircode do?

New connection: OSI maps are required for all new connection applications. These are the same maps used for planning permission. 


Reconnection: An Eircode along with the old MPRN  (Meter Point Reference Number) should suffice. We’ll contact you if more information is needed.

Third-party applications

If you are applying on behalf of someone else, you must select this option at the very beginning of the application. You will be prompted to enter the customer's email address — this must be the bill payer’s own email address. The digital documents can only be issued to the bill payer, not to a third party. The email address provided must also be registered on the customer portal.

I have submitted an NW1 Application. What do I do now?

Once your NW1 form is processed, you’ll receive an ID number by text or email. If you have any questions, please contact our customer care team on 1800 372 757  or 353 21 2386555 or email esbnetworks@esb.ie and quote your ID number and the local area office within your text or email. They can refer your query to the relevant local area office if needed.

Can I print my application form?
Yes. On My Connection Applications page there is an option to download the application form, which you can print.
Why is the 'Application completed' date later than the actual date that I completed the application?
The ‘Application completed’ date marks the date the application is processed by our New connections team.
I completed my application but it still shows 'Application in progress'
Once your application has been processed by our New Connections Team the status of your application will change to 'Application submitted'.
What does 'Application in progress' mean?

‘Application in progress’ means:


  • You are working on your application form but have not yet submitted it, or
  • We have received your application and our New connections team is reviewing it.

 

Once your application has been updated on our system you will be able to track its progress.

 

The date displayed on your Tracker is the date that your application was processed.

What information do I need to complete a Domestic or Commercial Application Form?

You will need :


  • Name
  • Site address
  • Correspondence address
  • Email address
  • Contact phone number
  • An OSI map (scale 1:2500 Rural, 1:1000 Urban) with your site clearly marked in red and a site plan map (scale 1:100-1:500) are mandatory. These are the same maps required to obtain planning permission. Please ensure that your building is clearly outlined on these maps in red. Maps can be ordered at  www.osi.ie
  • Site co-ordinates that provide the precise geographical location of your premises
  • The connection capacity you require and details of any heavy loads, such as heat pumps. Please consult your Electrical Contractor to ensure we provide an adequate supply.
Why can't I view my application on the tracker timeline?

You may only view your application online if you registered and submitted a completed application form online.


If you are unable to view the application form online it is likely because:

 

  • You submitted a paper Application Form before registering online. If you supplied your email address with your application, you will be contacted once it is has been reviewed. This may take a few days. If you would like to add an email address to your application, contact us on Customer.New.Connections@esb.ie
  • You have yet to complete an Application Form. You can access an application form by selecting ‘New Application’.
  • You registered with a different email address than what was provided on your application.

 

I am applying for a connection to a farm premises. Should I apply for a Domestic or Commercial Connection?
Connections less than 29 kVA are Domestic. Connections greater than 29 kVA are Commercial.
How do I apply for a generator connection?

It is not possible to apply online for a generator connection.

 

For information on applying for a generator connection, please visit

 

Generator Connections

Can I make multiple applications through this portal?

Yes. You may apply for multiple connections with a single registration.

 

Once you have registered, complete the first application form.

Do I need to speak to my Electrical contractor before I complete this application form?
We recommend speaking to your Electrical contractor before completing the Connection capacity section of the form to ensure we provide you with an adequate supply.

 

 

Your Electrical contractor will be able to advise you on the capacity/kVA needs for your premises.

I need information on a 24 hour meter and a Day/Night meter?

Please contact the electricity supplier of your choice for information. A list of suppliers can be found here:

www.cru.ie

Can’t find what you’re looking for? We’re here to help.

Contact us