FOI Disclosure Logs

FOI00699

Oct 17, 2024, 16:21

ID Number : FOI00699

Select a status : Part-Granted

Select a category : Client

Date Received : Feb 1, 2024, 00:00

Date of Decision : Mar 1, 2024, 00:00

Complaints Handling Procedure With reference to the Distributor System Operator Licence, “Complaints Handling Procedure” is mentioned in, 'Condition 15' and 'Condition 16' of the Licence. So the Complaints Handling Procedure Document is subject to an 'ongoing revision process'. There is a Complaints Handling Procedure Document. (To 'start' with.)Then there are Periodic Reviews of this Document. By ESBNs, the licensee. If Modifications / Revisions are appropriate, these are communicated to the CRU(Commission for Regulation of Utilities).The CRU approve any suggested Modifications / Revisions.The Complaints Handling Procedure Document is updated and published. And for 'simplicity', one could 'tabulate' the 'ongoing Revision Process'So this is the Data / Records that I am looking for. The Data that I can enter into my 'Tabulation'.And the Records that 'support' the Data.And the actual Complaints Handling Procedure Documents, as they go through their 'updating' / revising. (i.e. Version 1, Version 2, Version 3, etc.) Starting Date' ?

So the Requested Period for Data, Records and Documents 21st April 2008 - to the present day (Feb 2024)