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FOI Disclosure Logs

FOI00626

Oct 17, 2024, 17:33
ID Number : FOI00626
Select a status : Refused
Select a category : Client
Date Received : Aug 21, 2023, 00:00
Date of Decision : Aug 31, 2023, 00:00
  • If you use an IT Service Management solution (aka ITSM), please advise what you are currently using? (examples include: ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, Ivanti etc) Please provide the platform name.
  • If possible, please also provide the previously utilised solution and reason for change.
  • When is your current ITSM platform contract due for renewal? Please provide month/year.
  • Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
  • If this is managed internally, please confirm the same.
  • How many user licences do you have for your ITSM platform?
  • Who is the principal contact for IT Services within your organisation? i.e. Director of IT or Head of Service Delivery. Please provide Linkedin or available contact details (where appropriate).