For emergencies:
Call 1800 372 999
Safety is number one priority
Find essential tips and updates here to protect you and your loved ones. Your safety is our priority.
Always remember to stay safe and stay clear of fallen electricity wires. In an emergency contact ESB Networks on 1800 372 999
A safety message about standby generators which can pose serious risks if not used properly
Please keep generators outdoors and follow manufacturer’s guidelines. Never use generators indoors or in enclosed spaces.
Remember a standby generator should never be connected directly into the electrical circuits or directly into your metering point. By doing so, you could endanger yourself, your neighbours and ESB Networks’ staff. Generators should always be installed by a registered electrical contractor.
Restoration efforts
Learn how ESB Networks restore electricity supply to our customers during large weather events.
Vulnerable customer policy
Supporting the needs of customers most vulnerable to the loss of electricity supply is a key priority for ESB Networks. Vulnerable customers include those who need vital electrical medical equipment on a daily basis.
Report fallen wires
Never approach or handle fallen electricity wires.
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Frequently asked questions
What should I do in the event of loss of supply during storms?
The electricity in my area is not working. Who do I contact to find out when it will be back?
The electricity supply has not been restored when expected. Who do I contact to find out when it will be back?
Are planned electricity interruptions confined to weekdays only?
No, they can occur on any day of the week.