To help us process your request without delays, please include:

• MPRN or RM serial number
• Full property address
• Your relationship to the property:
  • Registered customer
  • Named Note of Authority (NOA)
  • New purchaser (not yet registered)
• A current meter reading, if you have one
• Confirmation if the meter has been removed from the property

Providing all of the above ensures we can assess your request promptly.