As part of our role as the Distribution System Operator, ESB Networks is licenced by the Commission for Regulation of Utilities (CRU) to provide meter and data services to the electricity market in Ireland. We provide actual or estimated meter readings to electricity suppliers who then use the data to calculate electricity usage and invoice their customers in accordance with the contract and tariff agreed between the supplier and the customer.

ESB Networks has been investigating an intermittent issue involving a small number of smart meter customers for whom half-hourly data is currently being processed. Following a multi-day power outage, these customers received an estimated usage for the period when there was no power supply. We are investigating the issue and there is no action required on the part of the customer. We are identifying impacted customers and are engaging with electricity suppliers and the CRU to ensure any adjustments due to these customers will be issued in line with industry processes. An IT fix will be implemented before the end of 2024.