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Customer support

I want to update my contact details, how do I do this?

  • As we utilise the contact information associated with participants ESB Networks Online Account, please update your contact details in that account and this will also be updated for ‘Is This a Good Time?’ communications.
  • Please Note: Each customer account must have a unique mobile number associated with it. If you update your mobile number to one that is already being used by an existing ESB Networks Online Account, you will no longer receive ‘Is This a Good Time?’ communications.