Feedback & Complaints

Feedback & Complaints

 ESB Networks is the Distribution System Operator connecting over 2.3 million customers in Ireland. Customer Service is at the core of everything we do. If you feel we have not lived up to your expectations in anyway, please follow the step by step guide below to bring the matter to our attention and we will endeavour to resolve in a timely and courteous manner.

    Complaints Procedure


    Email to tell us what you think. 

    Current Approved Complaints Handling Procedure

    Current approved Complaints Handling Procedure |Download PDF 111 KB