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Update on ESB Networks Online Account Issue

Due to essential IT maintenance, there is currently a lag impacting data processing for the My Energy Consumption application on the ESB Networks Online Account. We expect the Online Account to be back to normal by June 15th. Thank you for your ongoing patience.

ESB Networks can confirm that smart meters are operating as normal, meter data is being provided to Suppliers as normal and there is no impact on billing or payment.

FAQs

Does the issue with the Online Account affect my payment for my export?

ESB Networks can confirm that smart meters are operating as normal and all smart meter data is being provided to Suppliers as normal. There is no impact on billing or payment cycles. Any queries about payment should be directed to your Supplier.

When will my Online Account be back to normal?

ESB Networks can confirm that the smart meters are operating as normal and all smart meter data is being provided to Suppliers as normal.

Due to essential IT maintenance, there is currently a lag impacting data processing for the My Energy Consumption application on the ESB Networks Online Account. There has been a delay in displaying your Smart Meter data since May 25th.

We expect the Online Account to be back to normal by June 15th. Thank you for your ongoing patience.