Report a Power Outage

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Report a Power Outage

Safety Tip: Fallen Electricity Wires are live and dangerous. Never approach or touch them. Call our emergency service immediately on 1850 372 999 or 999 or 112

Reporting a Power Outage

If you are aware of any emergency situation please call us immediately on 1850 372 999 or +353 21 2382410 24 hours/ 7 days service.

If you've lost your electricity supply, first check if it's just your home that's without power or if there is a fault in the general area. You can check ESB Networks PowerCheck to get realtime information on faults and planned outages. If your fault is not listed report it to us online.

ESB PowerCheck Report a fault online

Reporting your fault online:

You can Report the fault online or Check The Outage Status to see if we are aware of the fault affecting your property and get restoration times. To ensure privacy of information and to identify you on our network you will need your 11 digit MPRN and the name or telephone number associated with your account.

Checklist

If your neighbours are also without power

If your neighbours are also without power go to Powercheck for real-time information on power outages. If your area is not listed you can report your fault online or call 1850 372 999 or +353 21 2382410. Please quote your MPRN if possible.

If your neighbours have power

If your neighbours have power or if you are unable to check with your neighbours you will need to check your trip switch is on the 'on' position or if your fuses have blown.

The problem may be a fault in your own wiring, which ESB Networks will not be able to repair.

If your trip switch has tripped or a fuse has blown, turn off all your appliances before resetting the switch or replacing the fuse. Please watch the video above on what to do if you have a power cut.

Having carried out these checks if you are still without power you may need to contact us on 1850 372 999 or +353 21 2382410. Please quote your MPRN if possible.

If you have a Pay As You Go Meter and you have lost power

Family watching TV Check if your emergency credit has run out. If it has you will need to top up your credit.

If your credit has not run out, check your trips and fuses. If you are still without power please call 1850 372 999 or +353 21 2382410. Please quote your MPRN if possible.