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The electricity usage details on my ESB Networks Online Account are different to my supplier bill. Why is this?

Whether or not you have signed up for 30-minute services with your supplier, you can view this detailed usage information through your ESB Networks Online Account. This information is available both in a graphical chart and a downloadable file. Depending on the service you have with your supplier, ESB Networks provide either the 30 minute or register reads for billing purposes. However, if communication with your smart meter fails for any reason, an estimate meter read is provided by ESB Networks to your supplier, but this is not shown on your online account. Please note there may be timing variations in the online account and what your supplier has. For any queries, please contact your electricity supplier directly.​

Non-Smart Meters customers:ESB Networks aims to read your meter four times per year. For the other two billing periods we will create estimated readings. These meter readings are passed on to your supplier to calculate your electricity usage and to issue a bill. For any queries, please contact your electricity supplier directly.