There may be a number of reasons why this is the case.​

• You must be the registered customer of the MPRN (meter number) to view the smart meter data. If you have recently moved into the property, you will only see data from the day you became the registered customer of the MPRN.​

• Once installed, your new smart meter will establish its connection to ESB Networks secure communications network over the next 30 days.When this process is completed, your meter will be automatically read, and you will then be able to access your electricity usage data.​

• Sometimes there may be intermittent periods where we lose connection with your meter, this could be caused by our telecommunication network provider carrying out maintenance to the network in your area, a physical obstruction in the way, or by bad weather.​