Disconnecting Supply

Disconnections should be requested by contacting your supplier and giving your account number or MPRN reference. You can find a list of supplier contact details here or your supplier's telephone number is at the top of your electricity bill. Inform your supplier that you wish to have your supply disconnected. If you have more than one meter, please provide meter numbers (RM Numbers) available on the face of the meter.

meter types

If you wish to have the meter(s) removed, your supplier can arrange for this to happen at the same time as disconnecting supply.

IMPORTANT: If there is demolition work planned for the building, you must contact us in advance. This will enable us to ascertain if a meter removal and service removal is required, and if any other appropriate work is required for safety reasons.

Contact ESB Networks and ask for the meter to be removed.

When you do Contact Us, it is important to have your Meter Point Reference Number (MPRN). The MPRN number can be found on an electricity bill for the meter /connection point. The MPRN number is a unique reference number that tells us exactly where you are on the electricity network.

Phone

1800 372 757 or +353 21 2386555

Email

esbnetworks@esb.ie

If you do not know your MPRN, you can tell us the address of the building and the actual Meter number (RM Number) available on the face of the meter.

Meter types

In certain circumstances, you may wish to arrange for a building's electricity supply to be completely disconnected. This requires a visit from ESB Networks to physically disconnect the supply.

For information on how to disconnect supply, refer to the How to disconnect a building and /or get the meter removed section above.

Please phone our  National Customer Contact Centre on 1800 372 757

You will need your Meter Point Reference Number (MPRN), date and time of disconnection and date and time of reconnection.  You will find your MPRN at the top of your electricity bill from your electricity supplier.

Please provide ESB Networks with sufficient notice to allow us to plan the disconnection and to notify other customers who may be affected by your request.

This request will be sent to the local ESB Networks area responsible for undertaking the temporary disconnection and reconnection.

We will contact you to agree timeframes and charges. Any charges for this service must be paid for prior to the work commencing.

In some circumstances electrical certification may be required before the reconnection can occur.