​​​Customer Engagement

Customer Engagement

ESB Networks is proud to serve all 2.3 million industrial, commercial and domestic customers in Ireland and to provide them with safe and reliable electricity to power their homes, businesses and communities.

We have a proud tradition of serving our customers and the community for over 90 years, and as the energy industry changes, ESB Networks will ensure our customers remain at the centre of everything we do.  

​Customer Touchpoints

ESB Networks’ staff have thousands of daily touchpoints with our customers. We have over 2,000 field staff who work in the community on a daily basis and our 24 hour National Customer Contact Centre (NCCC) deals with over 1.8 million customer contacts annually. We understand that customers want to communicate with us in different ways and at times that suit them. We aim to support our customer’s desire to quickly access our services and we will continue to use new technologies and digital channels to improve the customer experience.