Our Customer Service Improvement Plan

Our Customer Service Improvement Plan 2013-2016

We are currently implementing a programme of continuous improvement which is based on our four year Customer Service Improvement Plan 2013-2016 (PDF | 602 KB)


This plan reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner and meet our ESB Networks Customer Charter (PDF | 1 MB) commitments.

Key Areas of Improvement

Our Customer Service Improvement Plan sets out the 10 key improvement areas we focus on:

  • Being easy to deal with
  • Delivering value for money
  • Putting safety and reliability first
  • Leveraging the best available technologies
  • Empowering our staff to serve you, the customer
  • Playing a leading role in Ireland’s future
  • Striving to become world class
  • Working closely with the electricity industry on your behalf
  • Taking care of the environment
  • Building our business on the principles of honesty, integrity and fairness.

We are committed to delivering a wide range of improvements to provide better service for the economy, for the customer and for the future.