We are ESB Networks. We ensure that electricity gets to the homes and businesses of our 2.3 million electricity customers, safely and efficiently. We have invested over €6bn in the electricity network over the last 10 years to ensure that it is reliable and enables communities and businesses in Ireland to grow and develop..
We provide a wide range of services to our customers, all of whom need to be registered with an electricity supplier. Each year we carry out over 9 million meter readings and provide these to your supplier in order to ensure you receive correct billing. We also deliver a range of technical services such as restoring supply when network faults occur, for example due to storms. Other services, some of which are chargeable, include undertaking line alterations at the customer’s request and carrying out service alterations requested via suppliers.
Your safety is our priority. Electricity is a powerful energy source but it can be dangerous. Always follow our safety guidelines. To ensure you stay safe, stay clear of overhead, underground and fallen electricity wires, always look out for electricity wires when you are outside . ‘Stay safe, stay clear’. For emergencies call 1850 372 999.
Acting responsibly in all aspects of our business is one of our key priorities.
This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.
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Minutes of Distribution Code Review Panel Meeting of 12th July 2019
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Minutes of Distribution Code Review Panel Meeting of 15th April 2019
Minutes of Distribution Code Review Panel Meeting of 25th October 2019
Minutes of Distribution Code Review Panel Meeting of 26th October 2017
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Minutes of Distribution Code Review Panel Meeting of 27th June 2018
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Minutes of Distribution Code Review Panel Meeting of 2nd October 2018
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Minutes of Distribution Code Review Panel Meeting of 30th April 2018
Minutes of Distribution Code Review Panel Meeting of 30th March 2017
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