Customer Service Improvement

Customer Service Improvement Plan 2013 – 2016

This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.

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Vulnerable Customer Policy

ESB Networks Vulnerable Customer Policy

In this Code of Practice we outline how we support you as a Vulnerable Customer.  If you are registered with your Electricity Supplier as a vulnerable customer we offer support by providing the services outlined in this document.

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Distribution Annual Compliance Report 2009

This Report outlines the activities undertaken by ESB Networks DAC in relation to the implementation of the Compliance Programme during 2009.

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Distribution Annual Compliance Report 2010

This Report outlines the activities undertaken by ESB Networks DAC in relation to the implementation of the Compliance Programme during 2010.

Download PDF | 64 KB

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ESB Networks Annual Compliance Report 2013

This Report outlines the activities undertaken by the DSO and TAO in relation to the implementation of the Compliance Programme during 2013.

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ESB Networks' Annual Compliance Report 2014

This Report outlines the activities undertaken by the DSO and TAO in relation to the implementation of the Compliance Programme during 2014.

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ESB Networks Performance Reporting Criteria

The attached document outlines the key performance criteria on which ESB Networks reports on an annual basis.

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Distribution Performance Report 2001

The report covers the performance of ESB Networks’ Business for the year ending December 2001.

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Distribution Performance Report 2002

The report covers the performance of ESB Networks’ Business for the year ending December 2002.

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Distribution Performance Report 2003

The report covers the performance of ESB Networks’ Business for the year ending December 2003.

Download PDF | 284 KB