We are ESB Networks. We ensure that electricity gets to the homes and businesses of our 2.3 million electricity customers, safely and efficiently. We have invested over €6bn in the electricity network over the last 10 years to ensure that it is reliable and enables communities and businesses in Ireland to grow and develop..
We provide a wide range of services to our customers, all of whom need to be registered with an electricity supplier. Each year we carry out over 9 million meter readings and provide these to your supplier in order to ensure you receive correct billing. We also deliver a range of technical services such as restoring supply when network faults occur, for example due to storms. Other services, some of which are chargeable, include undertaking line alterations at the customer’s request and carrying out service alterations requested via suppliers.
Your safety is our priority. Electricity is a powerful energy source but it can be dangerous. Always follow our safety guidelines. To ensure you stay safe, stay clear of overhead, underground and fallen electricity wires, always look out for electricity wires when you are outside . ‘Stay safe, stay clear’. For emergencies call 1850 372 999.
Acting responsibly in all aspects of our business is one of our key priorities.
Delivering a future-ready network service and ensuring operational excellence requires a deep understanding of where, how, when customers use the network, why faults occur, and having the ability to deploy solutions quickly. Central to these efforts is the empowering employees with the technology necessary to gather, manage and analyse network data.
The safety of over 1,950 Network Technicians and over 1,000 other field staff who travel alone is paramount. In order to reduce the potential vulnerability of our staff working alone, ESB Networks introduced a safety device to provide extra reassurance. This project tested and assessed the suitability and associated integration into our digital system of the V.ALERT lone working device to improve lone working safety in case of an emergency.
Innovation Strategy Close Out Report - Staff Digitisation Project – Lone Working Safety Device Download PDF | 179KB
Public Consultation on Innovation in ESB Networks.
The purpose of this consultation is to seek views and comments from stakeholders on Innovation in ESB Networks.
Innovation in ESB Networks - Aug 2019 | Download PDF | 20 MB
Background and Process
In order to realise our vision of delivering a sustainable, low carbon energy network that will serve Ireland’s future energy needs, we have developed an Innovation Strategy to manage every stage of the development and implementation of strategic initiatives, from setting the vision to establishing business as usual (BAU). Our Innovation Strategy has been applied to a balanced portfolio of projects covering eight roadmaps that broadly cover our ambition to deliver new and improved services.
During 2018, 16 projects were completed and the others continued to progress. We have over 20 new ideas that we have identified for further consideration and possible progression into our roadmaps.
1. As part of this on going collaboration and communication, we are interested to seek your views on our innovation processes, activities and priorities to date as summarised in this update document. In particular, we are interested in feedback on our proposed new projects listed at the end of the document.
The consultation period will close on Friday 13th September 2019. At the end of the consultation period, ESB Networks will review and consider all the comments.
Please send your comments to:
Contact Email: email@example.com
Closing Date for Responses: 17:00 on 13th September 2019
PLEASE NOTE: ESB Networks may publish responses that we receive, so if you do not want your response published you should mark your response as confidential
As extreme weather events and cybersecurity threats become more frequent, and our economy electrifies, ESB Networks will need to build network resilience to mitigate disruption, ensure the security of supply.
With the use of data analytics ESB Networks pursued a new avenue in identifying metering anomalies and developing a tool that can identify suspicious readings related to meter interference. The project developed an algorithm that can rank a pool of different meter readings based on statistical probability. ESB Networks revised the initial algorithm to a more complex version that is fine-tuned over time as more data is collected and analysed. The expected roll out of smart meters should lead to an increase in data volume and allow further fine tuning of the algorithm with AI.
Innovation Strategy Close Out Report – Data Analytics for Revenue Protection Fraud Detection Download PDF | 312KB
Public Consultation on Innovation for the Network of the Future
The consultation period for this document has now closed.
ESB Networks would like to thank all those who submitted and shared their feedback on this document.
Innovation for the Network of the Future | Download PDF | 2MB
As well as the in-describable hardships that many people are enduring with flooded homes, farmland and roads, there are important personal safety matters that need your attention. The combination of water and electricity is extremely dangerous and you need to remain vigilant at all times to stay safe.
Download PDF | 97 KB |
This document outlines the procedure you need to take if you have a complaint about your Connection Offer or other aspects of your Generation connection to the Distribution System.
Download PDF | 40 KB
Drawings of MV & LV Cable Installations.
Download PDF | 1 MB
On an annual basis, CER approves these charges to apply for services carried out on foot of special requests made by Suppliers. This document outlines the rules for applying such charges.
Download PDF | 125 KB
Activity Sheet Senior 1
Download PDF | 145 KB
This application form is for those who wish to apply for a connection to the electricity distribution system for a micro-generator.
Download PDF | 494 KB
PDF Format: To view, download or print a pdf document you will need the Adobe Acrobat Reader plug-in installed on your computer. You may download the reader by clicking on the Get Acrobat Reader image.