Vulnerable Customer Policy

ESB Networks Vulnerable Customer Policy

In this Code of Practice we outline how we support you as a Vulnerable Customer.  If you are registered with your Electricity Supplier as a vulnerable customer we offer support by providing the services outlined in this document.

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Customer Service Improvement

Customer Service Improvement Plan 2013 – 2016

This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.

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Customer Charter

ESB Networks' Customer Charter

The 12 Service Guarantees that represent the targets which our staff will be expected to meet or beat when providing you with the range of ESB Networks related services.

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ESB Networks Terms and Conditions for Twitter/Instagram Competition

Terms and Conditions for ESB Networks Twitter/Instagram Competition

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