Assessment of the scope for higher penetrations of distributed generation on the LV distribution network

ESB Networks is committed to enabling the move towards a low carbon future by enabling technologies and facilitating our customers' transition to a low carbon future.   Our latest report focuses on microgeneration.  Read more here   Assessment of the scope for higher penetrations of distributed generation on the low volage distribution network | Download PDF 8MB


Laois - Kilkenny Reinforcement Project Q& A

This pdf is an update on the Laois-Kilkenny Reinforcement Project.  The pdf is a Q&A prepared by the Laois-Kilkenny Reinforcement Project Team.

Laois Kilkenny Reinforcement Project Door Drop Q&A |Download PDF 1 MB

Vulnerable Customer Policy

ESB Networks Vulnerable Customer Policy

In this Code of Practice we outline how we support you as a Vulnerable Customer.  If you are registered with your Electricity Supplier as a vulnerable customer we offer support by providing the services outlined in this document.

Download PDF | 189 KB


Apprenticeship pdf

This pdf contains information about entry requirements for an Electrical/Network Technician Apprenticeship in ESB Networks . It also has details on interview tips and how to apply.

Download pdf | 1 MB


Meter Signals for Customer Energy Management System (EMS)

Meter Signals for Customer Energy Management System | Download pdf 240KB


Coolnabacky Substation Report


The attached Independent comprehensive hydrogeological and hydrological review of the proposed Coolnabackey Substation found the proposed development will not impact on local water sources posing "no significant risk" and corroborating previous studies undertaken. 

Coolnabacky-report-issue-16-2-21 | Download PDF 699 KB

Customer Charter

ESB Networks' Customer Charter

The 12 Service Guarantees that represent the targets which our staff will be expected to meet or beat when providing you with the range of ESB Networks related services.

Download PDF | 1 MB

Customer Service Improvement

Customer Service Improvement Plan 2013 – 2016

This Customer Service Improvement Plan 2013-2016 complements and strengthens the Customer Charter. It reaffirms our commitment to the delivery of high quality services that meet your needs in a cost effective manner.

Download PDF | 602 KB


IRL Report for ESB Networks (January 2020) Laois-Kilkenny Reinforcement Project

ESB Networks employed the services of Irish Rural Link in October 2019  to carry out an independent assessment of community understanding of the Laois-Kilkenny Reinforcement Project. 

IRL Report for ESB Networks - Laois Kilkenny Electricity Transmission Project | Download PDF | 225KB


ESB Networks Terms and Conditions for Twitter/Instagram Competition

Terms and Conditions for ESB Networks Twitter/Instagram Competition

Download PDF | 148 KB

Now Viewing: Customer Service View All