ESB Networks COVID-19 Customer Update

 

We understand this is an incredibly challenging time for our customers.  We want to reassure you that we are working to ensure the electricity network remains secure and reliable during these uncertain and unprecedented times.  

 

With the Government’s announcements on 27th March and further restrictions on movement, ESB Networks will only carry out necessary work to maintain the essential service of safe, secure and reliable electricity.  

 

Our Commitments

 

We are committed to:

  • Doing all that is necessary to continue to provide a safe and reliable electricity supply and
  • Minding the health and wellbeing of all our people while delivering an essential national service;
  • Supporting the government's plans to ensure the virus doesn't spread;
  • Supporting our colleagues in the health services and in the provision of other essential infrastructure

 

 Essential Work

 

The essential works include:

  • Safety critical work that impacts on the integrity of the electricity network, the safety of the general public or presents a significant environmental risk 

  • Planned work that is necessary for the short to medium term security of supply and ensuring network resilience 

  • Critical connections work including those in response to the COVID outbreak e.g. for care homes, telecoms providers, temporary hospitals, food shops, distribution centres, water utilities, and customers in vulnerable situations. 

 

We apologise for any inconvenience to you, our customers, but it is necessary for all other services to be put on hold until we can return to business as usual.

 

Contact Us

 

Our Customer Care team is now working remotely to continue to deliver customer service to all ESB Networks customers, across all our channels. 

 

  • Our Emergency/no supply line is open 24/7, (7 days per week)  

        1850 372 999,  OR 021 2382410

 

 We will bring you the best level of service we can.  We have a range of digital platforms for routine services and general enquiries:

 

 

The Future

 

While we do not know what the coming months will bring, we will continue to provide secure and safe electricity to the people of Ireland no matter what happens. We will stay connected to the families, communities and businesses all over the country and will support the fight against Covid-19.  

 

 ESB network's response to COVID-19 outbreak