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ACS
We are ESB Networks. We ensure that electricity gets to the homes and businesses of our 2.3 million electricity customers, safely and efficiently. We have invested over €6bn in the electricity network over the last 10 years to ensure that it is reliable and enables communities and businesses in Ireland to grow and develop.
We provide a wide range of services to our customers, all of whom need to be registered with an electricity supplier. Each year we carry out over 9 million meter readings and provide these to your supplier in order to ensure you receive correct billing. We also deliver a range of technical services such as restoring supply when network faults occur, for example due to storms. Other services, some of which are chargeable, include undertaking line alterations at the customer’s request and carrying out service alterations requested via suppliers.
Your safety is our priority. Electricity is a powerful energy source but it can be dangerous. Always follow our safety guidelines. To ensure you stay safe, stay clear of overhead, underground and fallen electricity wires, always look out for electricity wires when you are outside . ‘Stay safe, stay clear’. For emergencies call 1850 372 999.
Acting responsibly in all aspects of our business is one of our key priorities.
For Faults/Emergencies (24 hour / 7 day service) Ring 1800 372 999 or if calling from outside Republic of Ireland, phone +353 21 2382410
How do I register a complaint?
You can register your complaint with us in the following ways:
Please have your MPRN number when contacting us. Please provide us with as much relevant information as possible as this will help us deal with your complaint.
Our National Customer Care Centre will make every effort to resolve the matter. If it cannot be resolved there and then, your complaint will be referred on to the relevant section and they will arrange for you to be contacted within 10 working days. Feedback, tell us what you think click here.
In the event you are not happy with our response to your complaint or the way it was handled you can contact the Customer Care Team, Commission for Regulation of Utilities for a decision.
We will provide you with a complaints reference number that you can quote to the CRU.
CRU contact details are:
Commission for Regulation of Utilities,
The Exchange, Belgard Square North, Tallaght, Ireland
Online: www.energycustomers.ie
Email: energycustomers@cru.ie
Tel: 01 400 0800