Online Connections Terms & Conditions

Terms and Conditions

Objective

This website is owned and operated by ESB Networks (referred to as "we", "us" and "our"), which expression shall also include our agents and associated companies including, where the context requires, our third party suppliers and any other person(s) involved with the provision or maintenance of the website. Users must use the New Connection section of our website ("the Site") and the facilities made available on it only for their intended purposes, and must at all times act in good faith when doing so. We agree to provide you (also referred to as the "User" and "your") with permission to access, use and interact on the Site subject to these Terms and Conditions which are applicable in conjunction with our Privacy Notice. Please ensure you are familiar with these documents. If you do not accept any of the terms and conditions set out in these documents please do not proceed to register online.

1. Getting access to online new connections

To register as a User of online new connections  you must complete the online registration form. The field required on this form is your email address. You will then be sent an email to validate this email address. The email will provide you with a verification code which you will need to complete registration and create a password so that you can log on to the Site and make an online application or access your connection details. Please note that when you use your registered email address and password you are authorising us to carry out all the instructions you have given us on this Site.

2. Security

To register as a User of online new connections you must be the person who is applying for the connection or be authorised by the applicant. If you are not the applicant or an authorised person you are committing a serious offence under the Criminal Justice (Theft and Fraud Offences) Act, 2001. We will only allow you to log on and use the Site using your registered email address and your password. You must make sure that nobody else knows your registered email address and password. Please do not write them down. If you think that somebody may know your registered email address and password, you can change your password immediately through My Profile section of the Site or reset password at the login page. If you are the applicant and you wish to terminate the access to your account by an authorised person, you must send us an email to Customer.New.Connections@esb.ie withdrawing the authorisation quoting your Notification Number, name and address. The Site will make use of Transport Layer Security (TLS) technology to protect the integrity of sensitive data that is transferred over the public internet. We will deploy appropriate measures to ensure the confidentiality of sensitive data after it has been collected, e.g. software (firewall), hardware (secure physical location for backup tapes).

3. Limitation of Liability

To the fullest extent permitted by applicable law, neither ESB Networks nor any of its employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the facilities or services offered through the Site, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if ESB Networks has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

4. Provision of an up-to date email address

If you wish to change the contact email address associated with an application after registration then you can do this by accessing the Connection Tracker and Edit Contact Details section of the site.  Your contact  email address provided on the application form will be used to send you update notifications as your connection work progresses.  If you want to change your logon (username) email address you must advise us of this change  by emailing us at Customer.New.Connections@esb.ie. Please allow up to five working days for this to take effect.

5. Types of applications excluded from online new connections

You cannot register as a User of online connections if you require the following type of connection:

  1. Unmetered connections
  2. Generator connections including micro-generation
  3. Relocating a pole or line

If you require a connection for one of the above types you can download a paper application on our website.

6. Types of applications that can use online new connections

You can use online connections for the following purposes:

  1. Domestic customer
  2. a. Apply for a new domestic connection and track the progress of the job

    b. Apply for a re-energisation of a domestic premises that has been de-energised for more than 2 years and can track the progress of the job.

    c. Apply for an increase to your domestic capacity

    d. If you apply using a paper Application Form you can still register to track your domestic connection

  3. Commercial
  4. a. Apply for a new commercial connection

    b. Apply for a re-energisation of a commercial premises that has been de-energised more than 2 years

    c. Apply for a change to your commercial capacity

    d. Track the progress of a commercial new connection and re-energisation where your capacity is less than 100kVA

    e. If you apply using a paper Application Form you can still register to track your connection if your capacity is less than 100kVA.

  5. Development
  6. a. Apply for a connection to a new housing /apartment scheme or commercial/industrial development

7. Tracking your connection

For domestic and commercial (where the capacity is less than 100kVA) connections we will use reasonable endeavours to provide you with accurate status updates on your connection.  Updates will be uploaded once daily Monday to Friday and will  be reflected on the Tracking Section of the Site.  We will also send you email notifications when there is a status update on your job.  We will  send you email reminders where we need you to complete an action:

  1. Ensure your Electrical Contractor sends us a wiring completion certificate
  2. Advise us that your ducting has been complete in accordance with our specifications
  3. Register with an Electricity Supplier

8. Estimated Timeframe

ESB Networks Customer Charter PDF | 723 KB sets out our metering and connection timing guarantees for providing a connection (domestic and commercial with MIC less than 100kVA) once the required conditions are met. Provided you have applied and paid for the connection at least 10 weeks prior to the completion of your electrical installation, we will complete your new connection within 2 weeks of receipt of the electrical wiring Certificate. This is subject to the conditions in the letter of quotation having been met (e.g. wayleaves, wiring Certificate, underground service duct ready) and there being no significant network reinforcement involved.  The estimated timeframe will count down 60 workdays from the date of your acceptance of the terms.  This countdown will show status ‘On hold’ at 10 working days if any of the items on your checklist are outstanding and will resume again once complete. We are unable to meet this target in some cases e.g.

  1. There is significant extra work required
  2. Wayleave issues
  3. Delays with permissions e.g. Road Opening licenses
  4. Repairs of damage to network prioritised due to stormy conditions

During the last 10 days we will contact you by phone or email to give you an update.

9. How to cancel your online new connections account

If you would like to deregister from our online new connection service then simply email Customer.New.Connections@esb.ie at any time quoting your Notification Number, name and address. Please give us five business days’ notice, from which date we will cease sending you notification emails and presenting your new connection online.

10. Payment Methods

You will receive the Electricity Connection Quotation and Connection Agreement in the post. You can pay in the following ways:

On-Line: by Debit or Credit Card.

Phone: 1800 372 757 or +353 21 2386555

EFT: You will need your Account Number (see top left hand corner of your Payment Request.  Also include the last 8 digits of the Payment Request  Number at the top right).

IBAN IE 35AIBK93208681900590

BIC AIBKIE2D

Email remittance advices to: fin.ops.otc1@esb.ie

11. Data Protection

All personal data collected and processed by ESB Networks relating to online new connection will be managed in accordance with data protection and privacy laws. For further information on how We manage Your personal data, Your rights and how to exercise them, please refer to ESB Network’s Privacy Notice.  We respect your privacy and will only use the contact details provided in reference to this application.

12. Force Majeure

ESB Networks shall not be liable for any breach of these Terms and Conditions or any failure to provide or delay in providing access through the Site resulting from any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access or other technical equipment including software, fire, explosion or accident.

13. Acceptance of Terms

By accessing this Site, you agree to the Terms and Conditions. We reserve the right to change the Terms and Conditions from time to time at our sole discretion. Your use of the Site will be subject to the most current version of the Terms and Conditions posted on the Site at the time of such use. If you breach any of the Terms and Conditions, your authorisation to use this Site automatically terminates and you must immediately destroy any materials downloaded or printed from the Site.

14. Contact Us

If you are experiencing any difficulties in using your online new connection account, you can contact us by email at Customer.New.Connections@esb.ie.