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All Frequently Asked Questions

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Please allow 10 working days.
In emergency cases ONLY we can provide maps for collection. Please call 1850 928 960 or +353 (0) 1 8582060 to arrange this. This service operates Monday to Friday only.
Yes.  Contact Central Site on  1850 928 960 or +353 (0) 1 8582060 for details on the terms and conditions of this service
Emergency credit is designed to give you time to purchase a Top-Up.The meter will automatically disconnect the electricity when the credit runs out. Please note that your meter will not disconnect during "friendly Credit" times.                                      

Monday – Thursday:

​Between 4pm – 9am the next morning (5pm - 10am summer time)     

Friday – Monday: 

From 4pm on Friday to 9am on Monday (5pm – 10am summer time)

Public Holidays: Christmas Eve, Christmas Day, St.Stephens Day, New Years Eve, New Year's Day and St Patrick's Day"

No, we don't recommend individual electricians. You can contact the electricians' regulatory bodies such as ECSSA or RECI for a list of their members or go to Safe Electric.
There is no charge to connect a micro-generator to the ESB network provided it complies with EN50438, or equivalent.
The current installation fee is €340 (incl VAT).
You will have to get an Inspection from one of the Regulatory Bodies such as ECSSA or RECI or go to Safe Electric in order to acquire a wiring certificate. The wiring certificate affirms that the wiring has been done to the required standard and it therefore provides assurance that your wiring installation is safe.  For more information go to Certification Process.
It is not obligatory to install an import/Export meter in all circumstances. We will carry out checks on your existing meter to verify suitability of same.  When an Import/Export meter is not installed, you will not be able to apply to a supplier for payment and the exported units are not recorded.
Chargeable jobs are payable in advance. Your electrician will submit the wiring certificate electronically through his/her registered body.