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We always aim to keep to the estimated times and the vast majority of planned interruptions are completed on schedule. However, occasionally  the work can overrun due to technical or safety reasons. The safety of our staff and customers has to get priority. As such, you should regard your Supply as being live at all times during an outage. It could be restored at any moment.  Real Time updates on Planned outages involving more than 10 customers are available on ESB Networks PowerCheck.
Go to ESB Networks PowerCheck for Real-time information on outages or call us at 1850 372 999 or +353 21 2382410
No, they can occur on any day of the week. 
Freezer contents will remain safe for up to 24 hours without electricity if the freezer isn't opened. Make sure to keep the freezer door closed during the outage. In general interruptions do not last for more than 8 hours.  
 No.We do not compensate customers for interruptions. It is a feature of electricity networks that lines have to be switched out from time to time in order to carry out maintenance. We appreciate the inconvenience that interruptions cause to our customers and we try wherever possible to carry out work while the lines are live. However, on some occasions, lines have to be switched out for safety reasons as it would  be too dangerous for our network repair crews to work on them. While we do our best to minimize these interruptions, they are necessary to ensure a better electricity service.

Download  the Mast Compensation Claim Form (PDF | 184 KB) or call 1850 372 757 or +353 21 2386555 to request a copy.

Post the completed form, together with an Ordnance survey map of your land to:

Mast Administration
ESB Networks DAC
PO Box 29
Co Westmeath
You will receive notification by post at least two working days before the planned interruption which will advise  the date and the approximate start and finish times of the interruption. All Planned interruptions involving more than 10 customers are involved will have Real Time updates on ESB Networks PowerCheck.
Within your home, ESB Networks is only responsible/liable for the maintenance of your electricity meter. Any other electrical installations within your home are your own responsibility. 
Payments are made in the first quarter of each year for electricity lines of 38KV and above. Payments are made by electronic funds transfer direct to your bank account.
Yes, if the bases of steel electricity masts or double wooden poles interfere with your everyday practices you are entitled to a compensation payment. Not applicable to single wooden poles.