Storm Éowyn Customer Support

Stay safe and stay updated following Storm Éowyn

Storm Éowyn brought unprecedented, widespread and extensive damage to electricity infrastructure. While ESB Networks has managed to restore power to numerous homes, farms, and businesses, many customers are still without supply.

We acknowledge the disruption the storm has caused to both family and commercial life, and we thank customers across the country who are still without power for their patience as our crews work tirelessly to safely restore power.

Safety Advice

Beware of low hanging wires

  • Following a significant weather event like Storm Éowyn, fallen debris can prevent people from seeing hidden risks such as wires entangled into trees and branches.   
  • If you come across fallen wires or damaged electricity network, never, ever touch or approach these as they are LIVE and extremely dangerous. Please report any damage to electricity infrastructure by calling 1800 372 999.  
  • Read more about how to manage the dangers of overhead wires here.

A safety message about standby generators which can pose serious risks if not used properly.

Please keep generators outdoors and follow manufacturer’s guidelines. Never use generators indoors or in enclosed spaces.

Remember a standby generator should never be connected directly into the electrical circuits or directly into your metering point. By doing so, you could endanger yourself, your neighbours and ESB Networks’ staff. Generators should always be installed by a registered electrical contractor.

Always remember to stay safe and stay clear of fallen electricity wires. In an emergency contact ESB Networks on 1800 372 999.

Restoration Efforts

Working to restore power across Ireland

ESB Networks crews are focused on restoring power as quickly and safely as possible, working alongside partner contractors and experienced retirees, who have been brought in to provide additional expertise and support during this critical time. Skilled technicians from across Europe have also been deployed to the worst affected areas, with further support expected in the coming days.

Additionally, our customer contact centre has ramped up its resources to provide enhanced assistance to customers.

Stay updated with the latest news and announcements related to Storm Éowyn.

 

    Network Damage following Storm Éowyn

     

    ESB Networks are working tirelessly to repair extensive network damage caused by Storm Éowyn. Images from across the country highlight the challenging conditions and the complexity of the repair efforts.

    We are grateful for the invaluable support from skilled crews across Europe, who have joined us to expedite the restoration process. Their expertise and collaboration are crucial in overcoming these difficulties and ensuring a swift recovery.

     

      Vulnerable Customers

      Supporting Vulnerable Customers during Power Outages

      Supporting the needs of customers most vulnerable to the loss of electricity supply is a key priority for ESB Networks. Vulnerable customers include those who need vital electrical medical equipment on a daily basis.

       

      We are also co-ordinating with other state agencies to support vulnerable customers. Find out more at gov.ie/StormResponse

        Vulnerable Customer Policy
        Get in Touch
        Phone
        1800 372 999